Remote - Entry Level CSR

lunaagencies; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

lunaagencies is seeking a motivated, client-focused professional for a fully remote role serving North American clients. You will provide information about products, services, and coverage, answer questions, and review client needs to offer suitable options.

You will stay updated on programs and updates to provide reliable guidance, maintain records, and participate in ongoing training. A strong communicator with a collaborative mindset will thrive in this fast-paced remote environment.

Qualifications

• Customer service or client-facing experience is helpful but not required.
• Strong written and verbal communication skills.
• Comfortable building rapport with clients.
• Organized, dependable, and able to manage multiple priorities.
• Self-motivated with a positive and professional attitude.
• Able to work independently while contributing to a team environment.

Responsibilities

• Assist clients with questions about products, services, and coverage
• Provide clear, accurate, and professional information
• Build positive relationships through strong communication and follow-up
• Review client needs and help identify suitable options
• Stay current on company programs, services, and product updates
• Maintain organized records and complete required documentation
• Participate in ongoing training and development

Skills

Communication skills

Customer service

Time management

Independent worker

Job description

We are looking for a motivated, people-focused professional to join a well-established supplemental benefits organization that has supported families for more than 60 years.

As our team continues to grow across North America, we are seeking individuals who communicate well, enjoy helping others, and are interested in building a long-term career in a supportive remote environment.

About the Role

In this position, you will work directly with clients to provide information about available products, services, and coverage options. You will answer questions, review client needs, and help ensure each person receives clear and accurate guidance.

You will also stay informed on current programs and updates so you can provide reliable support and identify options that may better fit a client’s needs.

Responsibilities

• Assist clients with questions about products, services, and coverage
• Provide clear, accurate, and professional information
• Build positive relationships through strong communication and follow-up
• Review client needs and help identify suitable options
• Stay current on company programs, services, and product updates
• Maintain organized records and complete required documentation
• Participate in ongoing training and development

Qualifications

• Customer service, sales, or client-facing experience is helpful but not required
• Strong written and verbal communication skills
• Comfortable building rapport with clients
• Organized, dependable, and able to manage multiple priorities
• Self-motivated with a positive and professional attitude
• Able to work independently while contributing to a team environment

Who We’re Looking For

The ideal candidate is coachable, confident, and motivated to grow. You should be comfortable speaking with clients, learning new systems, and maintaining professionalism in a fast-paced remote environment.

What We Offer

• Fully remote work environment
• Hands-on training and ongoing support
• Weekly compensation
• Performance-based bonus opportunities
• Residual income potential
• Flexible scheduling
• Company-sponsored travel incentives
• Recognition programs
• Career growth and leadership development opportunities