Remote FSA Regulatory Case Analyst

Kaiva Tech, LLC; United States Virgin Islands; Remote; USD 39,000 - 58,000; Full time

Job summary

Kaiva Tech, LLC seeks a Federal Student Aid Regulatory Case Analyst to support the Department of Education, FSA Ombudsman. This remote, full-time role analyzes and resolves complex regulatory cases under Title IV.

You will review documents, apply statutes, preparing written determinations, and entering actions into CRM systems while meeting productivity targets.

Strong writing and analytical skills are essential. Must be a U.S. citizen eligible for Public Trust clearance.

Qualifications

• Bachelor's degree or equivalent experience in regulatory work.
• Minimum of 4 years of regulatory case management experience.
• Experience reviewing, interpreting, and synthesizing complex documentation and case records.
• Experience operating within a CRM or case management system (Salesforce preferred).

Responsibilities

• Assess cases for jurisdiction, scope, and action.
• Perform document reviews and fact gathering from internal and external sources.
• Apply statutes and regulations to cases and prepare determinations.
• Develop analyses using IRAC or comparable framework.
• Prepare professional correspondence and resolution summaries.
• Record actions in case management systems.
• Maintain quality and productivity to meet targets.
• Engage in quality reviews and training initiatives.
• Submit Monthly Status Reports as required.

Skills

IRAC method

Regulatory case mgmt

Analytical thinking

Professional writing

CRM experience

Microsoft Office

Education

Bachelor's degree in Business/Public Admin/Legal Studies/Finance

Tools

Salesforce

CRM systems

Microsoft Office

Job description

Kaiva Tech, LLC seeks a Federal Student Aid Regulatory Case Analyst to support the Department of Education, FSA Ombudsman. This remote, full-time role analyzes and resolves complex regulatory cases under Title IV.

You will review documents, apply statutes, preparing written determinations, and entering actions into CRM systems while meeting productivity targets.

Strong writing and analytical skills are essential. Must be a U.S. citizen eligible for Public Trust clearance.