Remote Federal Student Aid Regulatory Case Specialist

RavenTek; Washington (District of Columbia); Remote; USD 70,000 - 100,000; Full time

Job summary

RavenTek is seeking a Federal Student Aid Regulatory Case Analyst to support the Department of Education’s FSA Ombudsman. Remote work; 40 hours/week, nonexempt, with Public Trust clearance requirements.

You will review and resolve complex regulatory cases, apply Title IV guidance, and prepare formal determinations for internal and government review. Responsibilities include detailed document reviews, IRAC-based analyses, and timely reporting.

Qualifications

• Bachelor’s degree required; 4+ years in regulatory case management or related field.
• Experience reviewing complex documentation and case records.
• Proficiency with case management systems (Salesforce preferred).
• U.S. citizen with ability to obtain Public Trust clearance.

Responsibilities

• Assess assigned cases to determine jurisdiction, scope, and appropriate course of action.
• Perform detailed document reviews and comprehensive fact gathering from internal and external sources.
• Evaluate cases according to federal statutes, regulations, and internal policies.
• Apply FSA program guidance to case evaluations and determinations.
• Develop structured analyses using IRAC or similar framework.
• Prepare professional correspondence and resolution summaries for review.
• Record actions and outcomes in CRM systems per standards.
• Meet productivity targets and service levels in a performance-based environment.
• Participate in Ombudsman-specific case handling processes.

Skills

Analytical thinking

Professional writing

Case management

Attention to detail

MS Office

Remote work

FSA knowledge

Education

Bachelor’s degree in Business, Public Administration, Legal Studies, Finance or related field

Tools

Salesforce

Job description

RavenTek is seeking a Federal Student Aid Regulatory Case Analyst to support the Department of Education’s FSA Ombudsman. Remote work; 40 hours/week, nonexempt, with Public Trust clearance requirements.

You will review and resolve complex regulatory cases, apply Title IV guidance, and prepare formal determinations for internal and government review. Responsibilities include detailed document reviews, IRAC-based analyses, and timely reporting.