Remote Frontline Manager: Training Quality & Policy

BrightClaim; United States; A distancia; USD 120.000 - 150.000; Jornada completa

Descripción de la vacante

Genpact is seeking a Front Line Manager - T&S - Training Quality & Policy to drive training, quality, and policy initiatives across service operations. You will provide strategic direction on quality frameworks, training programs, and policy adherence, collaborating with internal teams and client stakeholders to improve performance.

You will mentor teams, support audit readiness, and integrate LMS and collaboration tools to enhance delivery and compliance in a fast-paced environment.

Formación

• A bachelor’s degree in commerce, economics, or finance.
• MBA or Master’s in business analytics preferred.
• Experience leading training, quality, and policy initiatives.

Responsabilidades

• Lead training, quality, and policy initiatives across service operations.
• Align with KPIs and drive continuous performance improvement.
• Develop structured training plans, governance, and stakeholder communication.

Conocimientos

Client Relations

Critical Thinking

Data Management

People Leadership

Quality Assurance

Quality Management

Risk Management

Stakeholder Management

Strategic Planning

Educación

Bachelor's degree - Commerce

Bachelor's degree - Economics

Bachelor's degree - Finance

Master's - Business Administration

Master's - Business Analytics

Herramientas

Celonis Academy

CPLP Certification

Descripción del empleo

Genpact is seeking a Front Line Manager - T&S - Training Quality & Policy to drive training, quality, and policy initiatives across service operations. You will provide strategic direction on quality frameworks, training programs, and policy adherence, collaborating with internal teams and client stakeholders to improve performance.

You will mentor teams, support audit readiness, and integrate LMS and collaboration tools to enhance delivery and compliance in a fast-paced environment.