Remote Fraud & Trust Analytics Investigator

RealPage, Inc.; Richardson (TX); On-site; USD 71,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan

Paid time off and holidays

Professional development opportunities

Performance-based bonus

Job summary

RealPage, Inc. is seeking a Trust and Safety Analyst to support intake, triage, investigation, containment coordination, and resolution of fraud-related escalations across RealPage’s payments ecosystem.

The role requires strong SQL proficiency, critical thinking, and the ability to learn quickly in a fast-moving environment. This hands-on position involves cross-functional collaboration with Risk, Product, Engineering, and Legal to remediate issues.

Qualifications

• 3–5 years of experience in fraud investigations, trust and safety, fraud operations, payments risk, financial crimes, incident response, technical risk operations, or related risk analytics roles.
• Hands-on experience investigating fraud escalations, account activity, or payment-related risk in payments, fintech, banking, merchant acquiring, SaaS, marketplace, or digital platform environments.
• Mandatory SQL experience, with the ability to independently query data, investigate account and transaction activity, validate root cause, and support escalation resolution.
• Understanding of payments fraud, including card, ACH, bank account risk, unauthorized activity, disputes, chargebacks, returns, payout risk, account takeover, and onboarding risk.
• Bachelor’s degree in Criminal Justice, Finance, Risk Management, Data Analytics, Business, or related field, or equivalent practical experience.
• Strong critical thinking, investigative judgment, and ability to connect data points across accounts, transactions, tools, and customer narratives.

Responsibilities

• Support intake, triage, investigation, and resolution of fraud-related escalations from customers, partners, banks, internal teams, and leadership.
• Investigate urgent, sensitive, or non-standard fraud matters, including account takeover, business email compromise, tenant payment fraud, unauthorized activity, counterparty fraud, onboarding misses, and payment misuse.
• Identify whether an escalation may require immediate containment, operational action, product or process remediation, compliance/legal review, or formal incident response.
• Coordinate containment actions with the appropriate operational owners, including account restrictions, payment holds, enhanced reviews, limit adjustments, or customer/partner outreach.
• Partner with Onboarding Risk Operations, Risk Monitoring Operations, Payment Operations, Customer Support, Product, Engineering, Legal, Compliance/AML, Risk Strategy & Policy, and Data Science as needed to resolve escalation timely and consistently.
• Support fraud incident response through triage, case summaries, stakeholder updates, action tracking, and post-incident findings.
• Support recovery and law enforcement engagement through technical investigation and documentation.

Skills

SQL proficiency

Critical thinking

Investigative judgment

Data analysis

Education

Bachelor’s degree in Criminal Justice, Finance, Risk Management, Data Analytics, Business, or related field

Tools

Fraud platforms

CRM tools

Processor portals

Case management systems

Job description

RealPage, Inc. is seeking a Trust and Safety Analyst to support intake, triage, investigation, containment coordination, and resolution of fraud-related escalations across RealPage’s payments ecosystem.

The role requires strong SQL proficiency, critical thinking, and the ability to learn quickly in a fast-moving environment. This hands-on position involves cross-functional collaboration with Risk, Product, Engineering, and Legal to remediate issues.