Remote Fraud & Disputes Analyst - APAC

Jobgether; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Study and growth fund

Career advancement opportunities

Internal mobility

Collaborative international team

Team-building events

Remote work APAC

Exposure to crypto & fintech

Job summary

Jobgether is seeking a Risk & Safety Specialist to manage P2P disputes and investigate fraud, delivering fair resolutions while mitigating financial and operational risk. You will monitor transactions, collaborate with risk teams, and ensure high-quality customer service in a fast-paced environment.

The role requires 2–4 years in customer service or risk roles, with knowledge of cryptocurrency, AML considerations, and strong analytical skills.

Qualifications

• 2–4 years of experience in customer service, risk management, fraud investigation, Trust & Safety, or similar frontline roles.
• Experience in risk control, fraud detection, or fraud prevention is desirable, especially in transaction monitoring.
• Experience in financial services, fintech, or digital payments is a plus, particularly in AML.
• Strong ability to interpret numbers, statistics, and risk indicators.
• Excellent written and verbal communication, capable of handling sensitive disputes.
• Ability to manage multiple cases, meet deadlines, and work in a fast-paced environment.
• Familiarity with blockchain, digital assets, cryptocurrency trading, and P2P payments is advantageous.
• Ability to recognize potential fraud and escalate high-risk cases appropriately.

Responsibilities

• Manage P2P disputes and customer appeals, investigate, mediate, and resolve disputes fairly.
• Monitor transactions and detect fraud, review activities, and take action to prevent losses.
• Collaborate with Risk and Compliance to review flagged accounts and enforce policies.
• Deliver excellent customer service by handling inquiries promptly and accurately.
• Maintain knowledge of platform products, services, and crypto market developments.
• Identify operational risks and escalate significant findings to management.
• Translate customer needs into risk-related decisions and provide feedback for improvements.
• Support continuous improvement of dispute resolution and risk mitigation procedures.

Skills

Customer service

Risk management

Fraud investigation

AML

Analytical skills

Communication

Conflict resolution

P2P knowledge

Cryptocurrency awareness

Time management

Job description

Jobgether is seeking a Risk & Safety Specialist to manage P2P disputes and investigate fraud, delivering fair resolutions while mitigating financial and operational risk. You will monitor transactions, collaborate with risk teams, and ensure high-quality customer service in a fast-paced environment.

The role requires 2–4 years in customer service or risk roles, with knowledge of cryptocurrency, AML considerations, and strong analytical skills.