Remote Fraud Analyst, Travel & Card Risk

Engine; Northern (KY); Hybrid; USD 78,000 - 108,000; Full time

Benefits offered by this job

Equity

Hybrid work model

Bonuses/commissions

Job summary

Engine is seeking a Fraud Analyst to join our Risk team. You will investigate fraud across Engine X card fraud, application fraud, and travel marketplace disputes, handling cases from detection through resolution with rigor and thorough documentation. This role sits in Engine's Risk function and reports to the Sr.

Manager, Fraud Operations. You will triage alerts, manage disputes and chargebacks, and collaborate with Legal, Compliance, Member Support, and Credit on high-severity events.

Qualifications

• Experience investigating fraud cases from alert through resolution — card fraud, application fraud, or identity fraud.
• Chargeback and dispute lifecycle experience.
• Strong written documentation — notes that stand on their own, written to a standard that can support regulatory review.
• Ability to identify patterns across cases, not just work each independently.
• Salesforce or equivalent case management platform experience.
• Fraud detection platform experience (SEON, Kount, or equivalent) a plus.
• CFE (Certified Fraud Examiner) a plus, not required.

Responsibilities

• Investigate and close fraud cases across Engine X card fraud, application fraud, and travel marketplace disputes through the full investigation lifecycle.
• Triage Early Fraud Warning (EFW) alerts and act quickly to prevent disputes before they escape.
• Manage card disputes and chargebacks through the full lifecycle — documentation, representment, and resolution.
• Document every case to the standard required for Suspicious Activity Report (SAR) filing — complete, accurate, and defensible without verbal explanation.
• Identify cross-case patterns — fraud rings, shared IP signals, behavioral clusters, and elevate findings proactively rather than treating each case isolation.
• Partner with Member Support, Legal/Compliance, and the Credit team on high-severity and coordinated fraud events.
• Contribute to SOPs and playbook development as the fraud landscape evolves.

Skills

Fraud investigation

Chargebacks & disputes

Documentation/writing

Pattern recognition

Salesforce

Fraud detection platforms

Certified Fraud Examiner (CFE)

Tools

SEON

Kount

Job description

Engine is seeking a Fraud Analyst to join our Risk team. You will investigate fraud across Engine X card fraud, application fraud, and travel marketplace disputes, handling cases from detection through resolution with rigor and thorough documentation. This role sits in Engine's Risk function and reports to the Sr.

Manager, Fraud Operations. You will triage alerts, manage disputes and chargebacks, and collaborate with Legal, Compliance, Member Support, and Credit on high-severity events.