Fraud Analyst

Engine; Northern (KY); Hybrid; USD 78,000 - 108,000; Full time

Benefits offered by this job

Equity

Hybrid work model

Bonuses/commissions

Job summary

Engine is seeking a Fraud Analyst to join our Risk team. You will investigate fraud across Engine X card fraud, application fraud, and travel marketplace disputes, handling cases from detection through resolution with rigor and thorough documentation. This role sits in Engine's Risk function and reports to the Sr.

Manager, Fraud Operations. You will triage alerts, manage disputes and chargebacks, and collaborate with Legal, Compliance, Member Support, and Credit on high-severity events.

Qualifications

• Experience investigating fraud cases from alert through resolution — card fraud, application fraud, or identity fraud.
• Chargeback and dispute lifecycle experience.
• Strong written documentation — notes that stand on their own, written to a standard that can support regulatory review.
• Ability to identify patterns across cases, not just work each independently.
• Salesforce or equivalent case management platform experience.
• Fraud detection platform experience (SEON, Kount, or equivalent) a plus.
• CFE (Certified Fraud Examiner) a plus, not required.

Responsibilities

• Investigate and close fraud cases across Engine X card fraud, application fraud, and travel marketplace disputes through the full investigation lifecycle.
• Triage Early Fraud Warning (EFW) alerts and act quickly to prevent disputes before they escape.
• Manage card disputes and chargebacks through the full lifecycle — documentation, representment, and resolution.
• Document every case to the standard required for Suspicious Activity Report (SAR) filing — complete, accurate, and defensible without verbal explanation.
• Identify cross-case patterns — fraud rings, shared IP signals, behavioral clusters, and elevate findings proactively rather than treating each case isolation.
• Partner with Member Support, Legal/Compliance, and the Credit team on high-severity and coordinated fraud events.
• Contribute to SOPs and playbook development as the fraud landscape evolves.

Skills

Fraud investigation

Chargebacks & disputes

Documentation/writing

Pattern recognition

Salesforce

Fraud detection platforms

Certified Fraud Examiner (CFE)

Tools

SEON

Kount

Job description

Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 40,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.

That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).

We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.

Come outpace the ordinary and build the future of travel with us.

About the Role

Engine is looking for a Fraud Analyst to join our Risk team. You'll investigate and resolve fraud across Engine X — our corporate card and spend management product — and Engine's travel marketplace, working cases from detection through resolution with rigor, speed, and documentation discipline. This role sits within Engine's dedicated Risk function, reporting to the Sr. Manager, Fraud Operations, and is central to protecting Engine and its customers as we scale.

What You'll Do

• Investigate and close fraud cases across Engine X card fraud, application fraud, and travel marketplace disputes through the full investigation lifecycle
• Triage Early Fraud Warning (EFW) alerts and act quickly to prevent disputes before they escape
• Manage card disputes and chargebacks through the full lifecycle — documentation, representment, and resolution
• Document every case to the standard required for Suspicious Activity Report (SAR) filing — complete, accurate, and defensible without verbal explanation
• Identify cross-case patterns — fraud rings, shared IP signals, behavioral clusters, and elevate findings proactively rather than treating each case isolation
• Partner with Member Support, Legal/Compliance, and the Credit team on high-severity and coordinated fraud events
• Contribute to SOPs and playbook development as the fraud landscape evolves

What We're Looking For

• Experience investigating fraud cases from alert through resolution — card fraud, application fraud, or identity fraud
• Chargeback and dispute lifecycle experience
• Strong written documentation — notes that stand on their own, written to a standard that can support regulatory review
• Ability to identify patterns across cases, not just work each independently
• Salesforce or equivalent case management platform experience
• Fraud detection platform experience (SEON, Kount, or equivalent) a plus
• CFE (Certified Fraud Examiner) a plus, not required

Applications for this role will be accepted through 12/29/2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.

Compensation
Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, all roles receive equity. Depending on the role, total compensation may also include an annual bonus. Your recruiter will share your complete compensation package as you move through the process.

Base Pay Range

$78,030 - $108,000 USD

The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:

• Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more