Remote Forecasting & Capacity Planning Analyst

Airbnb; United States; On-site; USD 168,000 - 210,000; Full time

Job summary

Airbnb is seeking a Forecasting and Demand Planning Analyst for its Community Support team. This remote-eligible position requires over 10 years of experience in demand forecasting and analytics. Key duties include owning demand forecasting for Global Operations, developing statistical forecasting models, and presenting recommendations to senior leadership. Qualifications include a degree in a related field and strong skills in SQL, Python, and data visualization. The role offers a competitive salary range of $168,000—$210,000 USD.

Qualifications

• 10+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.
• Strong foundation in probability, statistics, and optimization.
• Hands-on experience building and validating forecasting models.
• Strong understanding of contact center metrics.
• Advanced analytical skills with strong proficiency in SQL, Python, and data visualization.

Responsibilities

• Own demand forecasting across all Global Operations teams and channels.
• Design, develop, and maintain statistically robust forecasting models.
• Present forecast assumptions and recommendations to senior leadership.
• Align cross-functional stakeholders to embed planning outputs into decision-making.

Skills

Demand forecasting

Capacity planning

Workforce analytics

Applied analytics

SQL

Python

Statistical modeling

Excel

Data visualization tools

Education

Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science

Tools

Tableau

WFM tools (e.g., NICE, Verint, Aspect)

Planning platforms (e.g., Anaplan)

Job description

Airbnb is seeking a Forecasting and Demand Planning Analyst for its Community Support team. This remote-eligible position requires over 10 years of experience in demand forecasting and analytics. Key duties include owning demand forecasting for Global Operations, developing statistical forecasting models, and presenting recommendations to senior leadership. Qualifications include a degree in a related field and strong skills in SQL, Python, and data visualization. The role offers a competitive salary range of $168,000—$210,000 USD.