Remote-First Delivery Lead for Major Accounts

remote work; United States; Teletrabalho; USD 180 000 - 240 000; Tempo integral

Resumo da oferta

Dev.Pro, a US-based remote-first software development company, seeks a Delivery Director to own delivery operations, client satisfaction, and process optimization for major accounts across FinTech, Retail, and Hospitality. You will lead distributed teams, align with clients on outcomes, and drive enhancements to services and capabilities.

The role requires 10+ years in project/program management, overseeing 100–150+ staff and $10–$15M annual budgets, with strong leadership and executive

Qualificações

• 10+ years of project and program management in software product or IT services.
• Experience managing 100-150+ people and $10-15M annual budgets across teams.
• Leadership, change management, and executive communication skills.
• Advanced knowledge of SDLC and project management, with delivery metrics experience.
• Pre-sales participation and ability to support upselling and client engagement.
• Experience with outsourced engineering or IT service delivery to external clients.

Responsabilidades

• Lead delivery for major client accounts and distributed teams to ensure high-quality, timely solutions.
• Align with clients on project outcomes, monitor satisfaction, and manage escalations.
• Propose process and tool improvements and identify new business or project ideas for clients.
• Maintain executive relationships and identify opportunities within existing accounts.
• Participate in revenue and margin planning, workload and resource utilization.
• Collaborate with CTO and Marketing to develop new technical capabilities and service offerings.

Conhecimentos

Leadership

Executive communication

SDLC knowledge

Delivery metrics

Pre-sales

Outsourced delivery

Program management

Budget management

Team leadership

Descrição da oferta de emprego

Dev.Pro, a US-based remote-first software development company, seeks a Delivery Director to own delivery operations, client satisfaction, and process optimization for major accounts across FinTech, Retail, and Hospitality. You will lead distributed teams, align with clients on outcomes, and drive enhancements to services and capabilities.

The role requires 10+ years in project/program management, overseeing 100–150+ staff and $10–$15M annual budgets, with strong leadership and executive