Remote-First Customer Success Manager - Retention & Growth

IRESTORE; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Remote-first culture

Medical insurance

Dental insurance

Vision insurance

Fitness stipends

Product discounts

Job summary

IRESTORE is a fast-growing direct-to-consumer brand in the beauty and wellness space, focused on helping customers restore confidence through safe, effective, and technology-led solutions. The company has been featured by Forbes, WIRED, and Esquire.

Responsibilities include overseeing daily performance, quality assurance, and team coaching, while driving retention and sales through save strategies and product education.

Qualifications

• 5+ years in Customer Success.
• 2+ years managing support teams.
• Experience with global teams, QA programs, and KPIs like CSAT and SLA.
• Remote-first culture and performance-driven environment.

Responsibilities

• Oversee daily performance, quality assurance, and team coaching.
• Drive retention and sales through save strategies and product education.

Skills

Customer Success

Team leadership

Job description

IRESTORE is a fast-growing direct-to-consumer brand in the beauty and wellness space, focused on helping customers restore confidence through safe, effective, and technology-led solutions. The company has been featured by Forbes, WIRED, and Esquire.

Responsibilities include overseeing daily performance, quality assurance, and team coaching, while driving retention and sales through save strategies and product education.