Remote Fintech Product Operations Specialist

Parafin; San Francisco (CA); Remote; USD 118,000 - 123,000; Full time

Benefits offered by this job

Salary range

Equity grant

Medical/dental/vision

Unlimited PTO

Remote work

Commuter benefits

Free lunches

Paid parental leave

401(k)

Employee assistance program

Job summary

Parafin is hiring a Product Operations Specialist to scale operations for our capital products. You will run and optimize payments and fraud-related processes, becoming the go-to expert on Parafin’s capital suite and supporting day-to-day operations from issue resolution to data analysis and documentation.

You will collaborate across teams, build scalable workflows, and help growth through data-driven improvements in a fast-growing startup environment.

Qualifications

• 3–5 years of work experience
• 2–3 years of operational experience in fintech startup, bank, or payments company
• Strong understanding of payments
• Excellent communication skills
• Strong quantitative / detail-oriented background
• Thrive in an entrepreneurial environment

Responsibilities

• Assist in developing operational solutions to evaluate complex business risk in a fast-paced environment
• Automate and streamline ops processes, build in-house or work with external vendors
• Review risk factors for high-priority merchants
• Troubleshoot and resolve payment issues with merchants via email/phone
• Coordinate with support, data science, compliance and engineering to improve merchant experience and capital originations
• Review processes and provide feedback to improve product operations
• Identify risk areas with partners and investigate fraudulent behavior
• Use data-driven analysis to identify optimization opportunities and growth

Skills

Strong understanding of payments

Excellent communication skills

Strong quantitative / detail-oriented

Thrive in an entrepreneurial环境

Tools

SQL

R

Python

Job description

Parafin is hiring a Product Operations Specialist to scale operations for our capital products. You will run and optimize payments and fraud-related processes, becoming the go-to expert on Parafin’s capital suite and supporting day-to-day operations from issue resolution to data analysis and documentation.

You will collaborate across teams, build scalable workflows, and help growth through data-driven improvements in a fast-growing startup environment.