Remote Financial Counselor – Fertility Care

Pinnacle Fertility, Inc.; Chicago (IL); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Life insurance

PTO

Holidays

Retirement plan

Job summary

Pinnacle Fertility is seeking a Financial Counselor to guide patients through financial processes, ensuring clear understanding of obligations. The role supports a multidisciplinary team and emphasizes compassionate, patient-centered care in a fast-paced environment.

This full-time position requires commuting to clinics in Chicago, Tinley Park, or Oak Brook, IL. Some remote work may be possible based on location and experience, with standard Central Time working hours.

Qualifications

• High school diploma required.
• 1–3 years of patient-facing front desk or insurance verification experience.
• Remote work experience is a plus.

Responsibilities

• Maintain patient accounts with updated personal, financial, and insurance details.
• Manage billing and coding processes and ensure accurate claim submissions.
• Obtain referrals, authorizations, and predeterminations.
• Verify benefits/eligibility and determine deposits.
• Review financial history, collect balances, and escalate unresolved issues.
• Submit daily charge entries for processing.
• Obtain waivers for patients without proper benefits or authorization.
• Review loan programs with patients lacking insurance benefits.
• Serve as liaison to resolve billing issues with the billing team.
• Collaborate with clinical team to communicate accurate financial obligations.
• Assist with additional administrative tasks and projects as needed.

Skills

Financial counseling

Billing

Coding

Insurance

Communication

Organization

Education

High school diploma

Job description

Pinnacle Fertility is seeking a Financial Counselor to guide patients through financial processes, ensuring clear understanding of obligations. The role supports a multidisciplinary team and emphasizes compassionate, patient-centered care in a fast-paced environment.

This full-time position requires commuting to clinics in Chicago, Tinley Park, or Oak Brook, IL. Some remote work may be possible based on location and experience, with standard Central Time working hours.