Remote Finance ERP Product Support Analyst

Infor Inc.; United States; Remote; USD 65.000 - 78.000; Vollzeit

Zusammenfassung

Infor seeks a Product Support Analyst to join our Global Support team. You will act as a trusted advisor and technical expert for Infor’s industry-specific enterprise software, working remotely with a global team.

A typical day includes providing high-quality technical support, troubleshooting, collaborating with internal teams, and documenting knowledge for future use. You’ll help customers maximize value while contributing to continuous improvement initiatives.

Qualifikationen

• Experience in application or technical support, preferably in a SaaS or ERP environment.
• Ability to dissect technical problems and translate findings to non-technical users.
• Experience with SQL and relational databases (MS SQL Server, Oracle).

Aufgaben

• Provide high-quality technical support for Infor applications, ensuring customer satisfaction and product usability.
• Troubleshoot application issues, perform root cause analysis, and guide customers through solutions via phone, email, and web-based tools.
• Collaborate with Product Management, Development, and Cloud Operations to resolve escalated issues.
• Document knowledge in incident notes, technical articles, and operational procedures.
• Prioritize and manage multiple open issues while delivering updates to stakeholders.
• Participate in customer calls and screen-sharing sessions to support complex issues.
• Contribute to continuous improvement initiatives within the support organization.

Kenntnisse

SQL & relational DBs

Technical support

SaaS/ERP experience

Troubleshooting

Cross-functional communication

Tools

ServiceNow

Salesforce

AWS

Azure

Kubernetes

Jobbeschreibung

Infor seeks a Product Support Analyst to join our Global Support team. You will act as a trusted advisor and technical expert for Infor’s industry-specific enterprise software, working remotely with a global team.

A typical day includes providing high-quality technical support, troubleshooting, collaborating with internal teams, and documenting knowledge for future use. You’ll help customers maximize value while contributing to continuous improvement initiatives.