Remote Field Service Technician - 75% Travel

Marel Inc.; Gainesville (GA); On-site; USD 85,962,000 - 128,943,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Family leave

Vision coverage

401(k) match

Job summary

JBT Marel is seeking a Field Service Tech to deliver on-site service and ensure customer satisfaction across client sites. The role involves troubleshooting, installation, and maintenance of Marel machinery, with potential mentorship of junior technicians.

The position is fully remote with travel about 75% and requires strong customer service, mechatronics skills, and English proficiency. Salary ranges from $30 to $45 per hour, plus comprehensive benefits.

Qualifications

• Experience in customer service principles and processes.
• Mechatronics experience with several years of electronic troubleshooting skills.
• Strong client-facing and service-focused mindset.
• Good command of English.
• Passport and US driving license required.

Responsibilities

• Provides troubleshooting, repair, installation, maintenance, and customer training for Marel machinery at client sites.
• Prepare for service activities and support aftercare for new installations.
• Stay in regular contact with the customer and report progress.
• Mentor junior Field Service Technicians when needed.

Skills

Customer service

Mechatronics

English proficiency

Technical engineering

MS Office

Job description

JBT Marel is seeking a Field Service Tech to deliver on-site service and ensure customer satisfaction across client sites. The role involves troubleshooting, installation, and maintenance of Marel machinery, with potential mentorship of junior technicians.

The position is fully remote with travel about 75% and requires strong customer service, mechatronics skills, and English proficiency. Salary ranges from $30 to $45 per hour, plus comprehensive benefits.