Remote Field Catastrophe Claims Adjuster – Canada

Wawanesa; California (MO); Hybrid; USD 80,000 - 96,000; Full time

Benefits offered by this job

Annual bonus plan

Leave of absence top-up

Generous vacation time

Pension plan

Job summary

The Wawanesa Mutual Insurance Company is seeking a Field Catastrophe Claims Representative to inspect, investigate, estimate and adjust residential and commercial claims across Canada, often on short notice and potentially for extended periods.

You will travel to support catastrophe response, collaborate with contractors, adjusters and policyholders, and maintain detailed claim notes while applying policy, safety, and regulatory requirements.

Qualifications

• Minimum 3 years of property field adjusting experience.
• Demonstrated knowledge of property repair estimates and Xactware.
• Valid driver’s licence and a satisfactory driving record.
• Working towards, or completed, CIP designation.
• Ability to travel within Canada on short notice, potentially for extended periods.
• Ability to work approved overtime as required.
• Strong teamwork, communication, organizational and negotiation skills.
• Bilingualism in French and English is an asset.

Responsibilities

• Inspect, investigate, estimate, and adjust residential and commercial property claims, including catastrophe, complex and assigned losses.
• Travel across Canada, often on short notice, to support catastrophe response and regional claims operations.
• Apply policy, regulatory, and health and safety requirements when assessing claims and communicating decisions.
• Collaborate with contractors, adjusters, policyholders, and stakeholders to deliver timely, customer-focused claim outcomes.
• Prepare and review repair estimates, complete re-inspections, and support dispute resolution as needed.
• Maintain clear, accurate claim notes and documentation, keeping systems of record current and complete.
• Follow established policies, procedures, and standard work documentation to support consistent, compliant claim handling.
• Stay current on property repair procedures, materials, estimating practices, and industry developments.
• Support training and knowledge sharing to build technical capability across the team.
• Recommend expert support or specialized vendors when required.
• Assist with large, complex, or escalated claims using strong technical judgment and collaboration.

Skills

Teamwork

Communication

Organizational skills

Negotiation

Client service orientation

Adaptability

Overtime readiness

Education

Chartered Insurance Professional (CIP) designation

Post-secondary education asset

Tools

Xactware

Job description

The Wawanesa Mutual Insurance Company is seeking a Field Catastrophe Claims Representative to inspect, investigate, estimate and adjust residential and commercial claims across Canada, often on short notice and potentially for extended periods.

You will travel to support catastrophe response, collaborate with contractors, adjusters and policyholders, and maintain detailed claim notes while applying policy, safety, and regulatory requirements.