Remote Field Application Engineer - Data Center Solutions

nVent; City of Rochester (NY); On-site; USD 101,400 - 188,300; Full time

Job summary

nVent is seeking a key technical lead to partner with customers, sales and engineering to transform real-world challenges into practical data center solutions. The role emphasizes hands-on field work, understanding how systems fit together, and delivering meaningful solutions to customers.

The candidate will act as domain authority for Data Solutions products, provide first-line product support, and lead strategic projects for product improvements.

Qualifications

• Bachelor's degree in electrical, mechanical, or applications engineering or equivalent work experience in Data Center cooling, infrastructure, design, and construction.
• Ideally 5+ years of experience in a technical application's role supporting Data Center product solutions.
• Ability to work 100% remotely and travel on average 30% across mainly the US and Canada.

Responsibilities

• Serve as a domain authority for nVent Data Solutions products, including their application, for nVent functions including Sales, Product Management, Operations, etc.
• Provide first-line product support by providing help to customers and colleagues using nVent Data Solutions and Electrical Connections - new products and services.
• Evaluate customer RFQs and build costing/quotes with technical and commercial content.
• Provide technical application assistance to identify modified and engineered products based on customer specifications and application requirements.
• Prepare and submit quotations & proposals of non-standard products using internal CPQ and ERP systems.
• Conduct product training for customers and train distributors on quoting tools.
• Prepare compliance documents against customer specifications.
• Lead strategic projects for product improvements, cost reduction, product consolidation, and new product development.
• Review training literature for technical accuracy including installation guides and procedures, operations manuals, and online learning.
• Represent nVent in industry codes and standards committees.
• Provide market-specific intelligence and feedback on products and services to the commercial teams. Assist commercial teams with voice-of-customer (VOC) visits.
• Plan activities together with the Sales Leader.
• Identify the project in the closing phase with the sales team and provide vital technical support!
• Advises their manager about all situations, developments, and occurrences that are significant for the manager or are requested by them, as well as about all upcoming decisions that require their approval.

Skills

Data Center cooling

Technical support

Customer interaction

Education

Bachelor's degree in electrical or mechanical or applications engineering

Tools

CPQ

ERP

Job description

nVent is seeking a key technical lead to partner with customers, sales and engineering to transform real-world challenges into practical data center solutions. The role emphasizes hands-on field work, understanding how systems fit together, and delivering meaningful solutions to customers.

The candidate will act as domain authority for Data Solutions products, provide first-line product support, and lead strategic projects for product improvements.