Remote Evening Technical Support Manager

Jack Henry & Associates, Inc.; Charlotte (NC); Remoto; USD 110.000 - 125.000; Tempo integral

Resumo da vaga

Jack Henry & Associates, Inc. is seeking a seasoned Technical Support Manager to lead a team delivering high-level product support for financial-services customers. The role emphasizes escalation management, cross-department coordination, and maintaining expert knowledge of product upgrades to ensure customer success.

The position is remote, requires an afternoon–evening shift, and is eligible only for candidates within ~70 miles of listed U.S. office locations.

Qualificações

• Minimum of 7 years of experience in technical support.
• Previous leadership experience required.
• Must be able to work an afternoon to evening shift.

Responsabilidades

• Takes escalated calls from customers and coordinates with other departments.
• Assesses customer product issues and provides resolution guidance.
• Conveys feedback to product development and reports recurring problems.
• Maintains knowledge of product changes and upgrades.
• Ensures staff are trained on SOPs and upgrades.

Conhecimentos

Technical leadership

Technical support

Shift flexibility

Formação

Bachelor's degree

Descrição da vaga

Jack Henry & Associates, Inc. is seeking a seasoned Technical Support Manager to lead a team delivering high-level product support for financial-services customers. The role emphasizes escalation management, cross-department coordination, and maintaining expert knowledge of product upgrades to ensure customer success.

The position is remote, requires an afternoon–evening shift, and is eligible only for candidates within ~70 miles of listed U.S. office locations.