Remote After-Hours Technical Support Manager

Jack Henry & Associates, Inc.; Monett (MO); Remote; USD 110,000 - 125,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a Senior Manager for Technical Support to lead complex product support and ensure top-tier service while strengthening client relationships.

This remote role requires oversight of escalated issues, guiding staff to meet SLAs, and coordinating cross-functional teams to drive outcomes. Based remotely in the United States, you will ensure service excellence, manage performance, and uphold corporate policies.

Qualifications

• Minimum of 7 years of experience in technical support.
• Previous leadership experience required.
• Must be able to work an afternoon to evening shift.

Responsibilities

• Take escalated calls from customers with needs beyond department resources.
• Coordinate efforts with cross-functional teams to resolve customer issues.
• Assess customer product issues and communicate findings to stakeholders.

Skills

Technical leadership

Escalation management

Team coordination

Customer service excellence

Education

Bachelor's degree

Job description

Jack Henry & Associates, Inc. is seeking a Senior Manager for Technical Support to lead complex product support and ensure top-tier service while strengthening client relationships.

This remote role requires oversight of escalated issues, guiding staff to meet SLAs, and coordinating cross-functional teams to drive outcomes. Based remotely in the United States, you will ensure service excellence, manage performance, and uphold corporate policies.