Remote eServices Analyst II: QA, SQL & Process Improvement

Indotronix UK; Phoenix (AZ); Hybrid; USD 65,000 - 85,000; Full time

Job summary

The Arizona Department of Revenue (AZDOR) is seeking an eServices Management Analyst 2 to support Taxpayer Services operations through business analysis, QA testing, and continuous process improvements. The role focuses on analyzing processes, troubleshooting system issues, and developing recommendations for operational enhancements.

The ideal candidate will have QA testing experience, strong SQL skills with MS SQL Server Management Studio, and familiarity with XML (Altova XMLSpy preferred).

Qualifications

• 6 years of management analysis experience required.
• QA testing and SQL experience using MS SQL Server Management Studio.
• Experience with XML; Altova XMLSpy preferred.

Responsibilities

• Analyze business processes and support eServices applications.
• Conduct QA testing and troubleshoot system issues.
• Develop recommendations for operational improvements.
• Support Taxpayer Services operations and continuous process improvements.

Skills

organizational

management analysis

QA testing

time management

Tools

MS SQL Server Management Studio

XML

Altova XMLSpy

Job description

The Arizona Department of Revenue (AZDOR) is seeking an eServices Management Analyst 2 to support Taxpayer Services operations through business analysis, QA testing, and continuous process improvements. The role focuses on analyzing processes, troubleshooting system issues, and developing recommendations for operational enhancements.

The ideal candidate will have QA testing experience, strong SQL skills with MS SQL Server Management Studio, and familiarity with XML (Altova XMLSpy preferred).