Remote ERP Integrations Engineer

Canals; New York (NY); Remote; USD 90,000 - 130,000; Full time

Job summary

Canals, a remote-first software company serving wholesale distributors, is hiring an Implementation Engineer for ERP integrations to help customers connect their ERP systems—Eclipse, P21, and Infor—with Canals. You’ll play a central role in onboarding and implementation: configuring integrations, validating data flows, and becoming an expert in how Canals interacts with distributor ERPs.

You’ll support customers both pre-sale and post-sale, joining technical discovery calls when ERP guidance is

Qualifications

• 2–4 years in a technical implementation, technical account management, integrations, or customer engineering role at a SaaS company.
• Excitement to work directly with customers, managing implementations and troubleshooting integration issues.
• Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads.
• Experience with ERPs or a strong desire to learn Eclipse, P21, and Infor in depth.
• Strong communication skills and the ability to explain technical concepts clearly.
• Excellent organization and project management abilities.
• Comfort working in a fast-moving, fully remote environment with high ownership.
• English proficiency required; Spanish or Portuguese a plus.

Responsibilities

• Implement integrations between Canals and ERP systems using standardized templates and API credentials.
• Become an ERP subject-matter expert, understanding data handling, access, authentication, and configuration.
• Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific questions.
• Lead post-sale integration work: gather access details, configure endpoints, run tests, and validate data flow.
• Troubleshoot integration issues and escalate when needed.
• Participate in customer onboarding and go-live calls as the technical owner.
• Document integration steps, ERP nuances, and best practices for internal and customer use.
• Collaborate with Customer Success, Support, Product, and Engineering to ensure live integrations.
• Occasionally cover on support (Zendesk) as needed.

Skills

Communication

Customer-facing

Project management

REST APIs

JSON payloads

Tools

Eclipse ERP

P21 ERP

Infor ERP

SAP

Acumatica

Job description

Canals, a remote-first software company serving wholesale distributors, is hiring an Implementation Engineer for ERP integrations to help customers connect their ERP systems—Eclipse, P21, and Infor—with Canals. You’ll play a central role in onboarding and implementation: configuring integrations, validating data flows, and becoming an expert in how Canals interacts with distributor ERPs.

You’ll support customers both pre-sale and post-sale, joining technical discovery calls when ERP guidance is