Remote Environmental Portal Support Specialist

Washington State Department of Ecology; Lacey (WA); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Telework options

Flexible schedule

Job summary

Washington State Department of Ecology is hiring a PARIS and Portal Permit Support (Environmental Specialist 2) in the Water Quality Program. The role is based at the Headquarters Office in Lacey, WA, with telework and a minimum one day per week in the office.

You will manage external user access to permitting databases, provide technical assistance for permit submittals, and support electronic reporting to ensure timely compliance.

Qualifications

• Experience assisting users with routine system, reporting, and account issues to ensure they can access and submit required information accurately.
• Ability to maintain accurate data and organized records to support program reporting, compliance, and timely retrieval needs.
• Ability to understand and apply relevant laws, rules, policies, and procedures to support consistent, compliant program operations.
• Ability to communicate clearly and work effectively with coworkers, permittees, partner agencies, and the public to resolve issues and support program goals.
• Ability to identify issues, review information carefully, and take appropriate action or escalation to ensure accurate and timely resolutions.
• Ability to adjust to evolving systems and processes while working cooperatively with program staff and technical teams to maintain smooth operations.

Responsibilities

• Manage the Water Quality WebPortal Help Desk and triage incoming database support requests.
• Provide direct customer service to a high volume of external customers including permittees, consultants, city and county government officials, Tribal members, and others through guidance on navigating the Water Quality WebPortal systems.
• Serve as the single point of contact for the Electronic Signature Authorization process for construction and industrial stormwater permits.
• Grant and manage account access for construction and industrial stormwater permit submittals, including discharge monitoring reports (DMRs).
• Document and update reference materials and standard operating procedures related to the duties of this position.
• Collaborate with Ecology subject matter experts and other permit staff to identify and implement database improvements.
• Maintain organized records to support timely responses to customer needs and public disclosure requests.

Skills

Customer support

Technical support

Data management

Communication

Problem solving

Adaptability

Education

Bachelor’s degree or higher in environmental science or related field

Job description

Washington State Department of Ecology is hiring a PARIS and Portal Permit Support (Environmental Specialist 2) in the Water Quality Program. The role is based at the Headquarters Office in Lacey, WA, with telework and a minimum one day per week in the office.

You will manage external user access to permitting databases, provide technical assistance for permit submittals, and support electronic reporting to ensure timely compliance.