Remote Engagement Moderator for Online Communities

ModSquad; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

ModSquad is seeking experienced Engagement Moderators to join our remote network. Help monitor and manage social media feeds, respond to inquiries, and escalate issues to security teams when needed. Ideal candidates understand online culture, can follow guidelines, and navigate fast-moving online environments.

Responsibilities include monitoring feeds, responding with pre-approved messaging, and staying updated on trends while maintaining confidentiality and data security across platforms.

Qualifications

• Experience in social media moderation, content moderation, or trust & safety.
• Ability to follow established guidelines and escalate when needed.
• Strong written and verbal communication skills.

Responsibilities

• Monitor social media feeds and respond to public inquiries using established guidelines and messaging.
• Identify and upscale potential security or safety concerns to the appropriate teams.
• Follow evolving client rules, workflows, and moderation standards.
• Stay informed about topics, trends, and information to manage online interactions.
• Maintain a professional, thoughtful, and consistent approach in engagements.
• Navigate multiple platforms and tools to support online communities.

Skills

Excellent communication

Social platforms proficiency

Moderation experience

Trust & Safety background

Judgement & escalation

Attention to detail

Curiosity to learn tools

Confidentiality & data security

Multilingual (plus)

Fandom/creator/community experience (N

Tools

Sprout Social

Conversocial

Sprinklr

Job description

ModSquad is seeking experienced Engagement Moderators to join our remote network. Help monitor and manage social media feeds, respond to inquiries, and escalate issues to security teams when needed. Ideal candidates understand online culture, can follow guidelines, and navigate fast-moving online environments.

Responsibilities include monitoring feeds, responding with pre-approved messaging, and staying updated on trends while maintaining confidentiality and data security across platforms.