Software Support and Connectivity Specialist

Sonova Group; Northern (KY); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k plan with company match

Paid parental bonding leave

Tuition reimbursement

Hearing aid discount for employees and

Job summary

Sonova, a world leader in hearing health, seeks a Software Support and Connectivity Specialist to assist customers with software and connectivity inquiries for hearing aid technology, including fitting software, Bluetooth, and Noah applications. You will collaborate with cross-functional teams to ensure an exceptional customer experience.

The ideal candidate has 5+ years in technical software support, a IT/software degree, strong problem-solving and communication skills, and the ability to

Qualifications

• Associate’s or Bachelor’s degree in IT, Software, or related field preferred.
• 5+ years of experience in a technical software support environment.
• Experience with high-tech or medical device products is preferred.
• Knowledge of Noah applications or networking is a plus.

Responsibilities

• Support customers through software and connectivity inquiries related to hearing aid technology.
• Act as subject matter expert for Sonova fitting software and Noah applications.
• Collaborate with internal teams across technical support, marketing, and product.
• Develop innovative solutions to improve customer and employee experience.
• Participate in meetings and initiatives to support business growth.

Skills

Strong problem-solving

Analytical thinking

Communication skills

Multi-tasking

Education

Associate’s or Bachelor’s degree in IT/Software or related

Tools

Noah applications

Bluetooth connectivity

Job description

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Remote, United States

Software Support and Connectivity Specialist

United States – Remote

The Software Support and Connectivity Specialist is responsible for supporting customers with software and connectivity inquiries related to hearing aid technology. This role acts as a subject matter expert in fitting software, Bluetooth connectivity, and eServices, while collaborating cross-functionally to deliver an exceptional customer experience.

Responsibilities:

Support customers through incoming software and connectivity support queues

Handle escalations from Audiology Technical Support and Consumer Connectivity teams

Provide support for Bluetooth and wireless accessory troubleshooting

Conduct scheduled outbound calls to assist customers with technical issues

Act as a subject matter expert for Sonova fitting software and Noah applications

Collaborate with internal teams across technical support, marketing, and product teams

Develop innovative solutions to improve customer and employee experience

Participate in meetings and initiatives to support business growth

More about you:

Associate’s or Bachelor’s degree in IT, Software, or related field preferred

5+ years of experience in a technical software support environment

Experience supporting high-tech or medical device products preferred

Strong problem-solving and analytical skills

Excellent communication and organizational abilities

Ability to manage multiple priorities and work independently

Knowledge of hearing aid fitting software, Noah applications, or networking is a plus

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

What we offer:
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care AccountsTeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $30 – $36 per hour. This role is also bonus eligible.

How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration while supporting flexible and effective remote work environments.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.