A global software leader is seeking an Emulation Hardware Support Manager to oversee a team responsible for deploying and optimizing hardware systems. The role requires a mix of technical expertise in FPGA systems and operational excellence. Responsibilities include team development, incident management, and cross-functional collaboration to ensure high uptime and effective support processes. Ideal candidates will have a background in hardware operations and demonstrated leadership skills within 24/7 environments.
Qualifications
10+ years in hardware operations roles.
5+ years managing technical teams in 24/7 environments.
Proven track record of reducing MTTR by ≥30%.
Responsibilities
Lead a global team managing emulation hardware systems.
Drive continuous improvement in hardware reliability.
Conduct incident response for critical outages.
Skills
FPGA-based emulation systems
Linux administration
Leadership
Crisis Management
Stakeholder Communication
Education
BS/MS in Electrical Engineering or related field
Job description
A global software leader is seeking an Emulation Hardware Support Manager to oversee a team responsible for deploying and optimizing hardware systems. The role requires a mix of technical expertise in FPGA systems and operational excellence. Responsibilities include team development, incident management, and cross-functional collaboration to ensure high uptime and effective support processes. Ideal candidates will have a background in hardware operations and demonstrated leadership skills within 24/7 environments.