Remote-Eligible Software Support Analyst I for Public Safety

Mark43; Vermont; Remote; USD 60,000 - 80,000; Full time

Job summary

Mark43 is on a mission to empower public safety agencies with scalable software solutions. We are seeking Software Support Analysts to join our team, serving frontline customers including first responders and civilian staff to improve their experience with our products.

The role involves handling requests via email, phone and chat, troubleshooting issues, escalating to engineering, and contributing to testing of new features.

Qualifications

• Minimum 2 years of professional software support experience.
• Ability to troubleshoot and replicate software issues.
• Excellent communication skills with customers and internal teams.

Responsibilities

• Provide excellent customer support.
• Handle requests via email, phone, and chat.
• Troubleshoot and reproduce software issues.
• Escalate issues to engineering and project management teams.
• Assist in testing of new features as they are developed.

Skills

Customer support

Troubleshooting

Communication

Cross-functional collaboration

Tools

Zendesk

JIRA

Microsoft Office

Google Suite

Windows

MacOS

Job description

Mark43 is on a mission to empower public safety agencies with scalable software solutions. We are seeking Software Support Analysts to join our team, serving frontline customers including first responders and civilian staff to improve their experience with our products.

The role involves handling requests via email, phone and chat, troubleshooting issues, escalating to engineering, and contributing to testing of new features.