Remote-Eligible HR Services Supervisor

Penn State University; State College (Centre County); Hybrid; USD 49,188 - 71,340; Full time

Benefits offered by this job

75% tuition discount

Flexible work arrangement

Job summary

Penn State University is seeking an HR Services Supervisor to lead a team of HR Associates in a high-volume HR call center. You will supervise hiring, training, and coaching while ensuring fast and accurate responses to inquiries.

The role supports a flexible work arrangement combining remote and on-campus duties. Applicants should demonstrate strong leadership, privacy, and customer service skills as well as adaptability to new HR systems.

Qualifications

• Associate Degree and 4+ years of relevant experience.
• Strong leadership and supervisory skills.
• Excellent customer service and communication skills.
• Ability to learn, utilize, and train on new technologies.

Responsibilities

• Hire, train, coach, and supervise HR Services Associates.
• Investigate and resolve complex inquiries.
• Help customers navigate HR systems.

Skills

Leadership

Customer service

Communication

Supervision

Problem solving

Education

Associate Degree

Tools

Workday

Job description

Penn State University is seeking an HR Services Supervisor to lead a team of HR Associates in a high-volume HR call center. You will supervise hiring, training, and coaching while ensuring fast and accurate responses to inquiries.

The role supports a flexible work arrangement combining remote and on-campus duties. Applicants should demonstrate strong leadership, privacy, and customer service skills as well as adaptability to new HR systems.