Remote-Eligible Account Manager, Disaster Restoration

IICRC; Downers Grove, Northern (IL, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with 10% match

Paid time off (PTO)

Company phone and computer

Job summary

ServiceMaster DSI is hiring an Account Manager in Downers Grove, IL. The role involves daily management of disaster restoration claims, coordinating with customers, staff and insurers to deliver high-quality service, with after-hours on-call responsibilities.

The position requires being in one of 16 locations during business hours and on-call from home. Starting pay is $17/hr, negotiable based on experience.

Qualifications

• Excellent verbal and written communication skills.
• Superior customer service and communication skills.
• Excellent computer software skills and ability to learn.
• Ability to travel a minimum of 0-5%.
• Monday - Friday availability and On-Call status (on-call completed from home).

Responsibilities

• Leads day-to-day management of claims via claims management software with outcomes in cost, quality and speed.
• Organizes and prioritizes claims or issues and shifts priorities to meet business needs.
• Reviews project management written claims to ensure criteria and pricing meet standards.
• Keeps all Account Managers informed through clear, concise communication.
• Looks for efficiency initiatives to resolve issues and contributes to continuous success.

Skills

Communication skills

Customer service

Team collaboration

Computer software skills

Tools

Computer software tools

Job description

Account Manager
Downers Grove, IL

Hours: Monday - Friday 7:30- 4:30 + On Call

Who we are: ServiceMaster DSI provides restoration across the country. We are the nation’s largest ServiceMaster franchise company.

With continued investment in education, the latest tools and technology, and expert training, we are industry leaders in disaster restoration cleaning and are known for the great care we take with clients and employees alike.
• Our community-like work environment focuses on providing extensive training to service our clients with the most advanced equipment in the restoration industry.
• We believe that engaged and happy employees make ServiceMaster DSI an amazing place to work where we are always ready to help families and businesses recover from disasters.

The position: Account Manager
This position would require being in any one of our 16 locations Monday thru Friday during business hours and be available after hours and on weekends to fulfill the on-call duties for the Account Management Department.

The Account Manager deals with day to day interactions, communications, and management of disaster restoration mitigation claims/jobs across the country. You will be working directly with customers, employees and insurance companies to deliver best in class customer service related to our restoration services. This role coordinates and facilitates efforts and problem solving between multiple areas of the organization, and projects. Acts as a single point of contact for Field staff and customers, as well as provides guidance on current insurance and other requirements or guidelines.
The starting rate for this position is $17/hr and is negotiable based on experience.

Key Responsibilities Include:
Effectively leads the day to day management of claims via claims management software and service with successful outcomes delivering against (Cost, Quality, and Speed) resolution metrics. Drive world class customer service.

Account Management capabilities including ability to organize and prioritize claims or issues are a plus. Ability to shift priorities based on business needs while still meeting expectations in a timely manner.

Assist in review of Project Management written claims to be uploaded based on SM's quality standards and guidelines & price ensuring all criteria are met according to the organizational requirements and expectations.

Strong team members that will keep all Account Managers included and informed through clear and concise communication when needed. Looks for efficiency initiatives to resolve identified issues. Willing to continue to learn and try new solutions in a calculated manner to further the company's continuous success.

Minimum Requirements:
• 2 years Disaster restoration experience is a plus.
• Excellent verbal and written communication skills.
• Excellent computer software skills and ability to learn.
• The ability to travel a minimum of 0-5%.
• Position requires Monday - Friday availability and On-Call status (on-call completed from home).
• Superior customer service and communication skills.
• Must pass background check and Pre-employment drug screen

Why Should You Apply?
• We offer a full spectrum of benefits including health, dental, vision, FSA, 401(k) with 10% match, supplemental disability and legal insurance policies, PTO and company phone and computer
• We work together – openly and cross-functionally because it enables us to build relationships, learn together and win as a team.
• We go above and beyond for our clients and you’ll find that we have a dynamic environment where learning and growth opportunities are abundant and hard work and results are awarded.


Equal Employment Opportunity/Employer/Vets Welcome Here

If you’re looking for a challenging and fulfilling career, be part of the ServiceMaster DSI family.

Flexible work from home options available.