Remote Eligibility Specialist II – Long-Term Care

State of Maine; Augusta (ME); Hybrid; USD 31,000 - 43,000; Full time

Benefits offered by this job

13 paid holidays

3+ weeks vacation leave

Health Insurance Coverage

Job summary

State of Maine’s Department of Health and Human Services in Augusta is seeking an Eligibility Specialist II to determine initial and continued eligibility for public assistance programs, with a strong MaineCare policy focus. The role may include quality control of decisions made by others and requires handling sensitive information with care and professionalism.

The position offers partial telework with management approval and a pathway within a supportive state benefits program.

Qualifications

• A four year combination of education, training, and/or progressively responsible experience in a social services setting with interviewing and data gathering skills, or a Bachelor’s degree in a related field.
• Experience in social services or public assistance settings is preferred.

Responsibilities

• Interview clients, gather and assess necessary facts and documentation for applications or recertifications for public assistance.
• Evaluate information against program standards and criteria.
• Explain eligibility rules and client rights to clients and representatives.
• Review information for accuracy, request missing documentation, and verify data.
• Answer inquiries and refer clients to appropriate programs.
• Enter data into automated systems and ensure accurate eligibility results.
• Communicate with clients, coworkers and other agencies in writing and verbally.
• Perform intermediate mathematical calculations.
• Maintain confidentiality of all applicant and recipient information.

Education

Bachelor's Degree in Social Services, Business Administration, or other related field

Job description

State of Maine’s Department of Health and Human Services in Augusta is seeking an Eligibility Specialist II to determine initial and continued eligibility for public assistance programs, with a strong MaineCare policy focus. The role may include quality control of decisions made by others and requires handling sensitive information with care and professionalism.

The position offers partial telework with management approval and a pathway within a supportive state benefits program.