Remote Education Content Specialist – AI & World Models

Runway; EE. UU.; A distancia; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Runway in the United States is seeking an Education Content Specialist to keep our Help Center accurate and our Academy content well-produced. You’ll own documentation across features, billing, policies, and troubleshooting, partnering with product and engineering to release clear, user-focused content as our product evolves.

You'll create self-service resources, draft scripts for video tutorials, and build a library of templates and guides.

Formación

• 2-3 years of experience in technical writing, documentation, education content, or a similar role at a software or SaaS company
• Ability to translate complex product features into clear, user-friendly language — across articles, scripts, and guides
• Experience shipping documentation on tight timelines with cross-functional dependencies
• Comfort with help center platforms (Zendesk, Intercom, or similar) and content management systems
• Familiarity with video content production and an instinct for how to structure and pace educational content
• Strong editorial judgment — you catch inconsistencies before they go live
• Organized and autonomous working style; you can manage a documentation backlog while staying responsive to urgent launch needs
• A bias toward action and a belief that no task is too small
• Familiarity building with LLMs to streamline and automate processes

Responsabilidades

• Write, update, and maintain Help Center articles across product features, billing, policies, and troubleshooting — keeping documentation accurate as the product moves fast
• Coordinate with engineering and product at launch time to ensure articles are live before features ship
• Audit existing Help Center content for accuracy and discoverability; surface recommendations based on support ticket trends and user feedback
• Create and maintain self-service content — FAQs, quick-start guides, troubleshooting flows — that reduces ticket volume and helps users help themselves
• Draft scripts for Runway Academy video tutorials, walkthroughs, and course modules
• Support production of Academy content: create supporting assets, prepare materials for recording, and help get finished content published and organized
• Build and maintain a library of templates, prompt guides, and project starters across Runway's tools
• Support production and publishing of office hours, webinars, and live Q&A sessions
• Keep Help Center documentation and Academy content consistent and cross-referenced
• Track the performance of content you've produced — article engagement, search deflection, CSAT — and flag gaps to the Education & Enablement lead
• Work with legal to ensure usage policies and terms are accurately reflected in customer-facing content

Conocimientos

Technical writing

Documentation

Content creation

Cross-functional teamwork

Editorial judgment

Organized/autonomous

LLMs familiarity

Clear communication

Herramientas

Zendesk

Intercom

CMS

Descripción del empleo

Runway in the United States is seeking an Education Content Specialist to keep our Help Center accurate and our Academy content well-produced. You’ll own documentation across features, billing, policies, and troubleshooting, partnering with product and engineering to release clear, user-focused content as our product evolves.

You'll create self-service resources, draft scripts for video tutorials, and build a library of templates and guides.