Remote Ecommerce Tech Support Specialist

Commerce; Oregon; Hybrid; USD 29,000 - 32,000; Full time

Job summary

Commerce is a remote-first company delivering a leading ecommerce platform. As a Technical Customer Support Representative, you will educate merchants on platform features, troubleshoot issues, and help them grow through thoughtful solutions and best practices.

You will provide phone, email, and chat support in a fast-paced environment, assist with billing and accounts, and collaborate with product teams to improve functionality.

Qualifications

• Provide outstanding phone, email, and chat-based technical support to customers.
• Strong customer service and problem solving to keep merchants satisfied.
• Ability to navigate internal guides and external portals to find solutions.
• Comfort with basic web technologies and hosting concepts.

Responsibilities

• Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment.
• Support a growing merchant base with customer service and problem solving.
• Develop solutions and SOPs to improve customer satisfaction and create lifelong promoters of our brand.
• Communicate with management and developers to improve product functionality and resolve issues.
• Decrease incoming volume by striving toward first contact resolution and onboarding/customers on best practices.
• Assist customers with billing, invoice, and account issues.
• Utilize training to stay ahead of product advancements and apply knowledge to solve problems.

Skills

Phone support

Email support

Chat support

Customer service

Problem solving

Communication skills

HTML/CSS/JavaScript basics

Tools

Google-fu

Job description

Commerce is a remote-first company delivering a leading ecommerce platform. As a Technical Customer Support Representative, you will educate merchants on platform features, troubleshoot issues, and help them grow through thoughtful solutions and best practices.

You will provide phone, email, and chat support in a fast-paced environment, assist with billing and accounts, and collaborate with product teams to improve functionality.