Remote eCommerce Operations Analyst

Aramark Ireland Holdings Limited; Philadelphia (Philadelphia County); Remote; USD 60,000 - 85,000; Full time

Job summary

Aramark is seeking an eCommerce Support Specialist to manage and grow our online programs while ensuring a high-quality customer experience. This remote role involves collaborating with Operations, Marketing, IT, Finance, and Sales to optimize launches, pricing, promotions, and content across platforms.

You will analyze data, identify trends, and implement improvements to drive sales and engagement while maintaining accurate product and promotion data.

Qualifications

• 3+ years of relevant experience in eCommerce
• Strong organizational and problem-solving skills
• Strong communication and cross-functional collaboration skills
• Comfortable working with data, reporting, and eCommerce platforms
• Ability to quickly learn new systems and processes
• Proactive mindset with ability to identify inefficiencies and improve workflows
• Bachelor's degree in Marketing, Communications, or Business (or equivalent)

Responsibilities

• Support the day-to-day operation and maintenance of eCommerce programs.
• Assist with facility launches, program expansions, menu updates, product changes, pricing, and promotions.
• Collaborate with Operations and field teams to troubleshoot issues and respond to facility needs.
• Support ongoing website and customer-experience improvements.
• Monitor program performance using data to identify trends and growth opportunities.
• Coordinate with cross-functional teams including Operations, Marketing, IT/Development, Finance, and Sales.
• Test and implement new eCommerce features and program initiatives.
• Maintain accurate information across eCommerce platforms.
• Identify opportunities to streamline processes and increase sales and engagement.
• Support initiatives to improve program performance.

Job description

Aramark is seeking an eCommerce Support Specialist to manage and grow our online programs while ensuring a high-quality customer experience. This remote role involves collaborating with Operations, Marketing, IT, Finance, and Sales to optimize launches, pricing, promotions, and content across platforms.

You will analyze data, identify trends, and implement improvements to drive sales and engagement while maintaining accurate product and promotion data.