Remote Ecommerce Marketing Coordinator - Menus & QA

Terrabis; United States; Remote; USD 55.000 - 65.000; Vollzeit

Zusammenfassung

Terrabis is seeking a Marketing Coordinator, Ecommerce to maintain online menus across multiple locations using Dutchie POS and Dutchie Ecommerce, with cross-training on Jane. You will audit data, update product listings, and ensure compliance in descriptions and images.

The role supports QA, handles web-related requests, and coordinates with providers to resolve issues. The position reports to the Marketing Manager, Ecommerce & Promotions and offers full-time remote work with minimal travel.

Qualifikationen

• High school diploma or equivalent; bachelor’s degree or equivalent experience preferred.
• 1–3 years cannabis industry experience (inventory, menu or ecommerce support, or cannabis retail operations).
• Experience with data entry, platform support, or compliance.
• Dutchie POS experience strongly preferred.
• Experience maintaining a product catalog, menu, or inventory data is a plus.
• Comfortable learning new software quickly; Dutchie Ecommerce and Jane training provided.
• Comfortable with Excel or Google Sheets for menu audits and product lists, including sorting, filtering, and comparing lists.
• Strong written communication and proofreading skills for editing product copy.
• Ability to clearly document website and menu issues, including steps to reproduce and screenshots.

Aufgaben

• Maintain online menus in Dutchie POS and Dutchie Ecommerce across multiple locations, including product names, categories, brands, images, descriptions, and availability.
• Audit menus regularly against POS and inventory data to find and correct discrepancies, missing products, duplicates, and incorrect information before they reach customers.
• Handle product listing updates and requests, including accessories and new product setup.
• Follow and help maintain menu standards for naming, categorization, and images so listings stay consistent.
• Review and edit product and strain descriptions so menu copy follows state advertising and compliance rules, including restrictions on effects claims, health claims, and slang.
• Build and maintain checklists and process documentation for menu maintenance.
• Serve as the intake point for store requests and customer complaints related to the web experience, from site bugs to menu discrepancies.
• Triage and log each request, keep the requester updated on status, and confirm the issue is resolved.
• Escalate site bugs, complaints, and menu issues that go beyond routine maintenance to the Senior Marketing Coordinator or Marketing Manager.
• Route discount and promotion requests to the Promotions Coordinator.
• Identify patterns across requests and complaints and share them with the Marketing Manager.
• Open support tickets with ecommerce and web providers, including Dutchie, Jane, and web developers, and manage each ticket from start to resolution.
• Submit clear bug reports with steps to reproduce, screenshots, and expected results, then follow up and verify fixes once released.
• Maintain a ticket log with status, owner, and resolution for every open issue.
• Support scheduled QA of the website and ecommerce menus on desktop and mobile, led by the Senior Marketing Coordinator, documenting bugs, broken links, and layout or checkout issues.
• Verify fixes after updates and report results to the Senior Marketing Coordinator and Marketing Manager.
• Cross-train on Jane Ecommerce and provide backup for Jane menu maintenance and fixes.
• Support the setup and ongoing monitoring of site analytics, such as GA4 and Google Search Console, as directed.
• As trained, support website content updates, ecommerce analysis, and the Terpli tool.
• Provide coverage during vacations and escalations as needed.

Kenntnisse

Data entry

Excel

Google Sheets

Written communication

Proofreading

Customer service

Asana

WordPress

GA4

Web analytics

Ausbildung

High school diploma

Bachelor's degree preferred

Tools

Dutchie POS

Dutchie Ecommerce

Jane

WordPress

Terpli

Google Search Console

GA4

Jobbeschreibung

Terrabis is seeking a Marketing Coordinator, Ecommerce to maintain online menus across multiple locations using Dutchie POS and Dutchie Ecommerce, with cross-training on Jane. You will audit data, update product listings, and ensure compliance in descriptions and images.

The role supports QA, handles web-related requests, and coordinates with providers to resolve issues. The position reports to the Marketing Manager, Ecommerce & Promotions and offers full-time remote work with minimal travel.