Remote: Ecommerce Customer Service & Operations Coordinator

MaziCTools; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

MaziCTools in the United States is seeking a Customer Service Coordinator to manage day-to-day operations for eCommerce customers.

You will interact with clients and the Customer Success Manager to resolve issues, monitor KPIs, and prepare reports for client account reviews, ensuring timely and accurate service delivery. This full-time role requires prior logistics or fulfillment experience and strong analytical skills.

Qualifications

• Bachelor's degree in Business, Logistics, or Transportation.
• Two years or more of industry-related experience.
• Two years or more of experience in fulfillment and logistics.
• Working knowledge of FBAP, TIS, ROL, and TM systems.
• Knowledge in statistical and transportation analysis tools such as Minilab, SAS, and Metlab.

Responsibilities

• Interact with clients and Customer Success Manager to resolve issues.
• Monitor key performance indicators and conduct root cause analysis.
• Prepare reports and support client account reviews

Skills

Industry-related experience

Fulfillment and logistics experience

Analytics mindset

Education

Bachelor's degree in Business, Logistics, or Transportation

Tools

FBAP

TIS

ROL

TM systems

Minilab

SAS

Metlab

Job description

MaziCTools in the United States is seeking a Customer Service Coordinator to manage day-to-day operations for eCommerce customers.

You will interact with clients and the Customer Success Manager to resolve issues, monitor KPIs, and prepare reports for client account reviews, ensuring timely and accurate service delivery. This full-time role requires prior logistics or fulfillment experience and strong analytical skills.