Remote ECM & OnBase Systems Analyst

First Citizens Bank; Raleigh, Springfield (NC, IL); Remote; USD 90,000 - 120,000; Full time

Job summary

First Citizens Bank is seeking an experienced OnBase/ECM Analyst to deliver strategic insights through data analysis, reporting, and operational support. You will act as a technical SME for Hyland OnBase, participate in requirements gathering, and monitor workflows for compliance and efficiency.

The role involves mentoring junior analysts, optimizing automated processes, and providing Tier 2/3 OnBase support across enterprise ECM platforms.

Qualifications

• Experience administering or supporting Hyland OnBase.
• Bachelor’s degree with 4+ years in ECM operations or related field.
• Strong analytical and reporting skills.
• Ability to mentor junior analysts in a workgroup.

Responsibilities

• Extract insights from system and document metrics and present to stakeholders.
• Design business and system requirements for OnBase and ECM initiatives.
• Develop advanced operational reports and automate workflows.
• Provide Tier 2/3 OnBase support and guide business units on capabilities.

Skills

Data analysis

Requirements gathering

Stakeholder communication

Mentoring teammates

Analytical thinking

Education

Bachelor’s degree

High School Diploma or GED

Tools

Hyland OnBase

Workflow

Unity Client

Document Types

Keywords

Reporting Dashboards

Job description

First Citizens Bank is seeking an experienced OnBase/ECM Analyst to deliver strategic insights through data analysis, reporting, and operational support. You will act as a technical SME for Hyland OnBase, participate in requirements gathering, and monitor workflows for compliance and efficiency.

The role involves mentoring junior analysts, optimizing automated processes, and providing Tier 2/3 OnBase support across enterprise ECM platforms.