Remote E-File Analyst - Tax Systems & Customer Experience

State of Colorado; Colorado; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

PERA retirement

Health insurance

Disability coverage

Life and AD&D

FSAs

PFML

11 Paid Holidays

Work-Life Discounts

Job summary

The Colorado Department of Revenue is seeking an E-File Analyst in the Taxation Division to advance electronic tax filing and optimize Revenue Online and chatbots. This primarily remote role will support improvements to e-file standards and customer experiences for Colorado taxpayers.

Applicants should have six years of tax or accounting related experience and may combine education with work experience. In-person Howard office meetings in Colorado may be required.

Qualifications

• Six (6) years of relevant experience in taxation and/or accounting, designing and writing electronic reports, gathering business requirements, analyzing, testing, and validating business information systems or in an occupation related to the work assigned to this position
• A combination of related education in Taxation, Accounting, Finance, Business, Economics, Information Systems, Computer Science, and relevant experience in an occupation related to the work assigned equal to six (6) years.

Responsibilities

• Analyze statutory and form changes then translate these changes into electronic return formats.
• Evaluate and improve existing processes, documentation, return schema, and business rules.
• Analyze and improve the customer experience and increase utilization of the online system.
• Add functionality to and improve responsiveness of Revenue Online.
• Interface with outside organizations and work groups to enhance data standards and understand e-file issues.
• Benchmark public and private websites for best practices and develop prioritization for Revenue Online fixes and/or enhancements.
• Assist in the third-party software vendor testing and approval process.
• Research return filings to determine if any submission errors exist that cause a delay in processing.
• Review data in Revenue Online and GenTax to determine where transactional issues occur.
• Communicate with the accounting sections to identify online filing issues that could be prevented by updates to the online filing systems.
• Review user feedback and surveys and propose solutions for issues that taxpayers identify as barriers for online efile.
• Monitor system performance to ensure Gentax processes e-filed returns in a timely manner.
• Manage and respond to inquiries received through departmental email.
• Collaborate with the supervisor to identify system issues and prepare system support tickets.
• Perform User Acceptance Testing, recommend correction and resolve assigned system support tickets.

Job description

The Colorado Department of Revenue is seeking an E-File Analyst in the Taxation Division to advance electronic tax filing and optimize Revenue Online and chatbots. This primarily remote role will support improvements to e-file standards and customer experiences for Colorado taxpayers.

Applicants should have six years of tax or accounting related experience and may combine education with work experience. In-person Howard office meetings in Colorado may be required.