Remote Dynamics 365 CE Functional Consultant - Finance & SCM
Vaiticka Solution
14 days+
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Job summary
A leading consulting firm is seeking a Dynamics 365 CE Functional Consultant-Finance & Supply Chain to drive the design and implementation of customer engagement solutions. This role requires over eight years of experience in functional consulting or business analysis specifically focusing on Dynamics 365. You will lead workshops, translate requirements, and design solutions for customer service processes. The position is fully remote, and competitive pay will be offered based on experience.
Qualifications
- 8+ years of experience as a Functional Consultant/Business Analyst.
- Hands-on experience configuring D365 Customer Service.
- Strong understanding of customer service and contact center processes.
Responsibilities
- Lead discovery workshops with stakeholders to understand processes.
- Translate requirements into functional designs for Dynamics 365 CE.
- Design and configure case management and workflows for customer service.
Skills
Dynamics 365 Customer Engagement
Omni channel for Customer Service
Customer service processes
Power Platform
Communication skills
Supply Chain management
Finance operations
Tools
Power Apps
Power Automate
Job description
A leading consulting firm is seeking a Dynamics 365 CE Functional Consultant-Finance & Supply Chain to drive the design and implementation of customer engagement solutions. This role requires over eight years of experience in functional consulting or business analysis specifically focusing on Dynamics 365. You will lead workshops, translate requirements, and design solutions for customer service processes. The position is fully remote, and competitive pay will be offered based on experience.
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