Remote DTC E-commerce Account Manager

Not specified; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Fully remote

Job summary

This role offers the opportunity to take full ownership of a portfolio of DTC e-commerce client accounts within a fast-growing email marketing agency. You’ll serve as the primary client contact, ensuring communication stays clear, proactive, and focused on delivering strong outcomes.

This agency operates fully remote, coordinating copywriters, designers, and implementers, planning work in advance and moving projects from brief through delivery, while monitoring performance in Klaviyo, Omnisend

Qualifications

• At least 2 years of agency experience in account management or client services.
• Strong written communication with clients.
• Practical knowledge of email marketing activities including flows, campaigns, pop-ups, and performance reporting.

Responsibilities

• Act as the primary point of contact for assigned clients, maintaining clear, proactive communication through Slack and email.
• Coordinate copywriters, designers, and implementers, planning work ahead and keeping projects moving from brief through delivery.
• Monitor account performance through Klaviyo, Omnisend, and analytics platforms, translating results into actionable next steps.

Skills

Client communication

Project coordination

Data analysis

Tools

Klaviyo

Omnisend

Job description

This role offers the opportunity to take full ownership of a portfolio of DTC e-commerce client accounts within a fast-growing email marketing agency. You’ll serve as the primary client contact, ensuring communication stays clear, proactive, and focused on delivering strong outcomes.

This agency operates fully remote, coordinating copywriters, designers, and implementers, planning work in advance and moving projects from brief through delivery, while monitoring performance in Klaviyo, Omnisend