Remote Dispatching Assistant to the General Manager Bark Mane Mobile

Bark & Mane of North Central Naples and Bonita Springs; Florida; Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Training & development

Job summary

Bark & Mane Mobile Pet Grooming in Florida is seeking a Dispatching Assistant to support the General Manager and our North Central Naples and Bonita Springs team. You will coordinate daily scheduling, client communication, and lead follow-up for our mobile grooming service.

Responsibilities include dispatching, engaging new leads, scheduling grooming appointments, and maintaining client records. Remote work is possible after completing in-person training in Cape Coral, with compensation based on

Qualifications

• Experience in the pet grooming industry.
• Knowledge of dog and cat breeds and common grooming services.
• Customer service background.
• Reliability and excellent communication skills are essential.
• Strong organization and attention to detail.
• Comfortable with computers and scheduling systems.
• Ability to manage changing priorities professionally.
• Valid driver’s license and reliable transportation.
• Reliable internet and a quiet place to work.
• Able to complete 2–3 months of in-person training in Cape Coral to learn our systems and business.

Responsibilities

• Assist the General Manager with daily dispatching and scheduling.
• Reach out promptly to new leads by phone, text, and online platforms.
• Answer questions, follow up with prospective clients, and convert leads into booked appointments while meeting the company’s expected conversion rate.
• Gather client and pet details and help schedule grooming appointments.
• Update appointment information and client records in our scheduling system.
• Help coordinate groomer schedules, service areas, and travel time.
• Send appointment confirmations and updates.
• Follow up with clients after appointments and help with rebooking.
• Keep accurate notes and share important pet or appointment details.
• Attend occasional company events.

Skills

Pet grooming experience

Breed knowledge

Customer service

Communication skills

Organization and detail

Computers & scheduling software

Adaptability

Driver's license

Reliable internet & quiet workspace

In-person training capstone Cape Coral

Tools

Scheduling software

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Training & development

Bark & Mane Mobile Pet Grooming is looking for an organized, dependable Dispatching Assistant to support the General Manager and our North Central Naples and Bonita Springs team. This role helps coordinate daily scheduling, client communication, and lead follow-up for our mobile grooming team.

Responsibilities

• Assist the General Manager with daily dispatching and scheduling
• Reach out promptly to new leads by phone, text, and online platforms
• Answer questions, follow up with prospective clients, and convert leads into booked appointments while meeting the company’s expected conversion rate
• Gather client and pet details and help schedule grooming appointments
• Update appointment information and client records in our scheduling system
• Help coordinate groomer schedules, service areas, and travel time
• Send appointment confirmations and updates
• Follow up with clients after appointments and help with rebooking
• Keep accurate notes and share important pet or appointment details
• Attend occasional company events

Required qualifications

• Previous experience in the pet grooming industry
• Knowledge of dog and cat breeds and common grooming services
• Customer service background
• Reliability and excellent communication skills are essential
• Strong organization and attention to detail
• Comfortable using computers, scheduling systems, email, and text
• Able to manage changing priorities professionally
• Valid driver’s license and reliable transportation
• Reliable internet and a quiet place to work
• Able to complete 2–3 months of in-person training in Cape Coral to learn our systems and business

A plus

• Knowledge of the Naples and Bonita Springs area

Position details

• Full-time position supporting our North Central Naples and Bonita Springs service area
• Remote after successful completion of the initial in-person training
• Compensation based on experience
• Start date to be determined
• Drug test and criminal background check will be conducted

Flexible work from home options available.