Director of Customer Success & Growth (Remote-friendly)

EvenUp; United States; Remote; USD 180,000 - 250,000; Full time

Benefits offered by this job

Flexible hours

Offsite trips

Virtual team events

Medical/Dental/Vision plans

Flexible PTO & 10+ holidays

Home office stipend

401k

Job summary

EvenUp is seeking a Director of Customer Success Management to lead and scale the CSM organization across SMB, Mid-Market, and Enterprise segments. You will drive adoption, retention, expansion, and advocacy while building scalable, cross-functional processes and trusted executive relationships.

You’ll partner with Sales, Product, and Marketing to ensure customer outcomes, hire and ramp a high-performance team, and guide lifecycle playbooks for value realization and churn reduction.

Qualifications

• 5+ years of management experience in Customer Success or Technical Account Management.
• 2+ years in a second line management role.
• Experience managing lifecycles and driving adoption/engagement with SaaS products, including competitive settings.
• Excellent communication and relationship-building with senior executives.

Responsibilities

• Lead and scale the CSM team across SMB, Mid-Market, and Enterprise segments.
• Drive product adoption, retention, expansion, and advocacy across customers.
• Develop a strategic and hands-on CSM motion with scalable processes.
• Partner with Sales, Product, and Marketing to align on outcomes.
• Hire, ramp, and set pace for a high-performance organization.

Skills

CS Leadership

Strategic planning

Relationship building

Cross-functional collaboration

Team scaling

Executive communication

Data-driven decisions

Job description

EvenUp is seeking a Director of Customer Success Management to lead and scale the CSM organization across SMB, Mid-Market, and Enterprise segments. You will drive adoption, retention, expansion, and advocacy while building scalable, cross-functional processes and trusted executive relationships.

You’ll partner with Sales, Product, and Marketing to ensure customer outcomes, hire and ramp a high-performance team, and guide lifecycle playbooks for value realization and churn reduction.