Remote Director, CX Operations & Transformation

BlueVoyant; United States; Remote; USD 180,000 - 230,000; Full time

Job summary

BlueVoyant is seeking a hands-on Director, Customer Experience Operations to lead the CX transformation and create an operational backbone that aligns Deployment, Professional Services, Support, Customer Success, DFIR and the SOC. You will own the 2027 CX plan, drive cross-functional initiatives, and build a data-driven Customer Experience organization that scales globally.

You will partner with the CIO and Finance to deliver a complete CX tech roadmap, a 360-degree view of customers, and a

Qualifications

• 10+ years of operational leadership in CX, CS, Support, or GTM.
• Experience scaling global CX operations across US, EMEA, APAC.
• Proven program and change leadership across multi-team initiatives.
• Deep expertise with CX technology and data hygiene.

Responsibilities

• Own CX transformation program with milestones and owners.
• Design single front door for customer requests with SLAs.
• Define CX technology roadmap and data hygiene.
• Build a trusted CX dashboard and executive reporting.
• Lead onboarding improvements to reduce time-to-value.

Skills

Operational leadership

CX Transformation

Program management

Data analytics

AI tooling

Cross-functional collaboration

B2B SaaS experience

Education

Bachelor's degree

Tools

ServiceNow

Salesforce

Rocketlane

Power BI

Tableau

Job description

BlueVoyant is seeking a hands-on Director, Customer Experience Operations to lead the CX transformation and create an operational backbone that aligns Deployment, Professional Services, Support, Customer Success, DFIR and the SOC. You will own the 2027 CX plan, drive cross-functional initiatives, and build a data-driven Customer Experience organization that scales globally.

You will partner with the CIO and Finance to deliver a complete CX tech roadmap, a 360-degree view of customers, and a