Remote Director, Client Experience & Engagement

Emory University; Atlanta (GA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Emory University invites applications for a Director, Client Experience – Advancement and Alumni Engagement. This leadership role guides the Client Experience team to translate business needs into impactful technology solutions across the division.

The successful candidate will drive strategic planning, oversee budgets, foster cross‑unit partnerships, and mentor staff while delivering exceptional service to fundraising and engagement programs at Emory.

Qualifications

• Bachelor's degree required with proven experience in administration, fundraising, alumni engagement, or related field.
• Experience leading projects, budgets, and reports with strong relationship management.
• Excellent written and verbal communication, organizational, and problem-solving skills.

Responsibilities

• Directs special projects for Advancement and Alumni Engagement and manages strategic planning.
• Oversees budgets, funding sources, and reporting to stakeholders.
• Prepares communications and represents projects at events and across constituencies.
• Supervises staff and coordinates with university departments as a liaison.
• Ensures smooth technology governance and acts as product owner for tools used by AAE.

Skills

Project management

Budget management

Stakeholder engagement

Team leadership

Communication skills

Education

Bachelor's degree

Tools

CRM systems

Microsoft Excel

PowerPoint

Word

Mass email applications

Project management software

Databases

Job description

Emory University invites applications for a Director, Client Experience – Advancement and Alumni Engagement. This leadership role guides the Client Experience team to translate business needs into impactful technology solutions across the division.

The successful candidate will drive strategic planning, oversee budgets, foster cross‑unit partnerships, and mentor staff while delivering exceptional service to fundraising and engagement programs at Emory.