Remote Director, AI-Ready Customer Data Products

U014 (FCRS = US014) Novartis Pharmaceuticals Corporation; United States; Remote; USD 186,000 - 345,000; Full time

Job summary

Novartis Pharmaceuticals Corporation is seeking a Director, Innovative Customer Data Product Lead, a remote-friendly role based in the United States. This leader will own customer-facing data products across payer, HCP, omnichannel, and engagement domains, driving vision, roadmap, adoption, and governance with DEO collaboration to enable AI-ready data solutions.

Requirements include a Bachelor's degree, 10+ years in relevant fields, and 5+ years in customer data and analytics; MS/MBA preferred.

Qualifications

• Education: Bachelor's degree required; MS and/or MBA strongly preferred.
• Minimum 10+ years in pharma, healthcare, tech, data, or analytics with data products focus.
• Minimum 5+ years domain expertise in customer data, omnichannel analytics, and AI-ready data products.

Responsibilities

• Own product strategy, roadmap, prioritization, and lifecycle for Payer, HCP, Omnichannel, Engagement.
• Embed business meaning, semantic definitions, reusable measures, metadata into design.
• Collaborate with DEO to translate strategy into executable delivery plans.
• Partner across teams to prioritize high-value capabilities and reduce duplication.
• Drive adoption, governance, and continuous improvement based on needs and feedback.
• Establish standards, governance, intake processes, and value measures for reliability.

Skills

Cross-Functional Collaboration

Product Roadmap

Product Marketing

Brand Analysis

Brand Awareness

ROI

Education

Bachelor's degree in related field

Master of Science (MS)

MBA

Job description

Novartis Pharmaceuticals Corporation is seeking a Director, Innovative Customer Data Product Lead, a remote-friendly role based in the United States. This leader will own customer-facing data products across payer, HCP, omnichannel, and engagement domains, driving vision, roadmap, adoption, and governance with DEO collaboration to enable AI-ready data solutions.

Requirements include a Bachelor's degree, 10+ years in relevant fields, and 5+ years in customer data and analytics; MS/MBA preferred.