Remote Diligence & Change Management Lead

pofft Technology Inc.; United States; Remote; USD 100,000 - 138,000; Full time

Job summary

Upstart is a leading AI-powered lending marketplace aiming to reduce the cost and complexity of borrowing for Americans. The Diligence Program Lead will own the partner diligence and change-management programs, ensuring timely responses to due-diligence questionnaires and maintaining secure document libraries.

You’ll collaborate with Compliance, Lending Partnerships, Account Management, and Product to scale processes, move workflows to supported tooling, and keep policy documentation current as

Responsibilities

• Own the lending partner change management program end to end: assemble each release, notify partners of policy, procedure, and model updates, and keep the supporting document libraries current.
• Respond to lending partner due diligence questionnaires and information requests, working with Compliance, Legal, and Model Risk Management to source and verify every answer.
• Maintain the partner-facing document repository and its access controls, including which materials each partner can reach based on their product mix and stage in the relationship.
• Run the recurring corrective action reporting cycle: validate the source data, distribute partner-specific reports, and confirm delivery with the teams that publish them.
• Work with Product to move manual diligence and change management workflows onto supported tooling, and document each process so more than one person can run it.
• Identify gaps in policy ownership and documentation approval status, and raise them with Compliance and Lending Partnerships before they reach a partner.

Job description

Upstart is a leading AI-powered lending marketplace aiming to reduce the cost and complexity of borrowing for Americans. The Diligence Program Lead will own the partner diligence and change-management programs, ensuring timely responses to due-diligence questionnaires and maintaining secure document libraries.

You’ll collaborate with Compliance, Lending Partnerships, Account Management, and Product to scale processes, move workflows to supported tooling, and keep policy documentation current as