Remote Digital TAM for Scalable Cybersecurity Success

varonis-internal; United States; Hybrid; USD 110,000 - 170,000; Full time

Job summary

Varonis is seeking a Digital Technical Account Manager to blend customer success with technical account management in a hybrid, post‑sales role. You will partner with Sales to deliver cybersecurity outcomes to a portfolio of customers, using automation and scalable touchpoints rather than heavy 1:1 coverage.

You will monitor platform health, drive renewal risk management, and translate usage signals into actionable outcomes, delivering a consistent Varonis experience across a broad customer base.

Qualifications

• Strong understanding of post‑sales motions in a SaaS environment.
• Ability to operate across technical, operational, and customer‑facing topics.
• High comfort level with using data to tell a narrative regarding account health.
• Strong execution discipline and follow‑through.
• Ability to influence customer behavior.
• Clear written communication and structured customer messaging.

Responsibilities

• Own the customer lifecycle from onboarding through renewal.
• Act as the single post‑sales point of accountability for customer success.
• Maintain clear ownership of customer follow‑ups, risks, actions, and outcomes.
• Proactively identify, document, and upscale renewal risks through defined cadences.
• Drive internal renewal risk cadence meetings.
• Ensure no surprise churn attributable to lack of engagement, ownership, or visibility.
• Maintain accurate and up‑to‑date risk tracking.
• Drive scalable customer engagement through automations, webinars, and office hours.
• Deliver against KPIs for Find/Fix/Alert/Label outcomes.
• Monitor platform health and usage signals to guide actions.

Skills

Post-sale motions

Cross-functional collaboration

Data-driven storytelling

Execution discipline

Customer influence

Job description

Varonis is seeking a Digital Technical Account Manager to blend customer success with technical account management in a hybrid, post‑sales role. You will partner with Sales to deliver cybersecurity outcomes to a portfolio of customers, using automation and scalable touchpoints rather than heavy 1:1 coverage.

You will monitor platform health, drive renewal risk management, and translate usage signals into actionable outcomes, delivering a consistent Varonis experience across a broad customer base.