Remote Digital Production Coordinator - Fundraising Ops

Contributor Development Partnership, PBC; Boston (MA); Remote; USD 55,000 - 75,000; Full time

Job summary

Contributor Development Partnership, an impact-focused nonprofit service provider in Boston, is seeking a Digital Production Coordinator to join the remote-enabled Digital Production Team. You will oversee ticketing, manage marketing automations, and deploy digital deliverables across channels to support 50+ public media organizations.

The role emphasizes improving operations, building email templates, landing pages, and forms, and collaborating across teams to drive campaign performance.

Qualifications

• Experience in customer support or success with a ticketing system.
• Strong written communication in customer service settings.
• Familiarity with Salesforce CRM and integration with marketing automation.
• Basic HTML/CSS knowledge and interest to develop skills.
• Experience with digital marketing analytics, reporting, and data-driven decisions.
• Excellent organizational and multi-project management in fast-paced environments.
• Collaborative, emotionally intelligent and adaptable.
• Experience on cross-functional marketing teams; nonprofit fundraising experience is a plus.

Responsibilities

• Take the lead in assisting the Digital Production Team with handling and managing client tickets and support requests.
• Maintain and enhance the donation form ecosystem, including webpage updates and resolving issues for optimal performance.
• Oversee creation, testing, and optimization of email templates, landing pages, forms, and surveys.
• Identify workflow inefficiencies and proactively develop solutions to streamline processes.
• Support adoption of new marketing technologies with training and guidance.
• Facilitate cross-functional communication with planning info, updates, and insights.
• Assist with management and segmentation of email lists ensuring data accuracy and best practices.
• Design and implement reporting frameworks to monitor campaign effectiveness.

Skills

Customer support

Communication skills

Salesforce CRM

HTML/CSS basics

Marketing automation

Data analytics

Organization

Cross-functional teamwork

Education

Bachelor's Degree

Tools

Salesforce CRM

Marketing automation platforms

Job description

Contributor Development Partnership, an impact-focused nonprofit service provider in Boston, is seeking a Digital Production Coordinator to join the remote-enabled Digital Production Team. You will oversee ticketing, manage marketing automations, and deploy digital deliverables across channels to support 50+ public media organizations.

The role emphasizes improving operations, building email templates, landing pages, and forms, and collaborating across teams to drive campaign performance.