Remote Digital CoE Business Analyst | Agile & E‑Commerce

Carhartt; Dearborn (MI); On-site; USD 85,000 - 105,000; Full time

Job summary

Carhartt is seeking a Digital CoE Business Analyst to work with third party firms, vendors, IT onshore/offshore teams, UX designers and business SMEs to deliver digital CoE support and operational efficiencies. In this role you will operate in an agile environment.

You will problem solve, think analytically and creatively, while focusing on delivering sprints and projects that enable our best in class experience for our Carhartt consumer.

Qualifications

• Bachelor’s degree required.
• 3+ years of Business Analyst experience.
• 3+ months of retail store experience or 1 year experience supporting retail store systems.
• Apparel, ecommerce, retail or consumer products manufacturing experience preferred.
• Proficiency in Project, Word, Visio, Excel, PowerPoint.
• Experience using In-Design, Photoshop and Jira preferred.
• Basic understanding of HTML, and UX design principles.
• Strong oral and written communication, organization, time management and analytical/problem solving skills.
• Proven track records of delivering projects on time and on budget.
• Experience operating in an Agile team.
• Proven experience in requirements gathering and stakeholder management.
• Strong interpersonal skills with persuasive and assertive approach to getting the job done.
• Experience writing business test cases and managing the user acceptance testing period.
• Strong attention to detail.
• Demonstrated ability to think outside of the box and to solution for complex opportunities.
• Self-Starter with endless curiosity.

Responsibilities

• Facilitate workshops, gather business requirements, map business processes, document customer journeys, and author business requirements with accuracy and clarity.
• Analyze and define projects that will enhance and deliver new features and functionality to budget and without compromising quality.
• Research, benchmark, design and implement new or enhanced digital processes/projects to meet key business objectives.
• Support the business in the creation of business cases and change requests to support the corporate strategy with clear ROI and to continually improve the functionality, performance, and reliability of our E-Commerce systems.
• Support the business in the creation of the financial pro-forma.
• Create functional specifications and work collaboratively with stakeholders across the business and IT teams in the US, Canada and Europe.
• Champion the agile methodology.
• Write user stories and acceptance criteria, define epics, actively participate in or lead scrums, grooming sessions and sprint retrospectives.
• Create and manage multiple project plans to maintain schedule and budget, clearly identifying change in costs and or timeline.
• Update the Kanban board, provide regular oral and written project/sprint updates identifying risks, opportunities and time lines.
• Author business process guides for end users and conduct training sessions.
• Track tickets and projects through Azure Dev Ops.
• Cross train other Business Analysts, help desk and document solutions.
• Manage third party vendors
• Translate IT and Business requests.

Skills

Business analysis

Requirements gathering

Stakeholder management

Agile

Communication

UX understanding

Jira

Retail store systems

HTML basics

Cross-functional collaboration

Education

Bachelor's degree

Tools

InDesign

Photoshop

Jira

Azure DevOps

Job description

Carhartt is seeking a Digital CoE Business Analyst to work with third party firms, vendors, IT onshore/offshore teams, UX designers and business SMEs to deliver digital CoE support and operational efficiencies. In this role you will operate in an agile environment.

You will problem solve, think analytically and creatively, while focusing on delivering sprints and projects that enable our best in class experience for our Carhartt consumer.