Digital Product Content Operations Lead

Carhartt; Dearborn (MI); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Carhartt in Dearborn, MI is seeking a Supervisor, Digital Product Content Operations to lead the execution and optimization of digital product content workflows. This working supervisor balances hands-on work with team leadership to ensure product readiness and speed to market.

The role owns content intake, prioritization, and quality while scaling operations to support a growing digital business, reporting to the Manager – Site Merchandising and Digital Product Content.

Qualifications

• Bachelor’s degree or equivalent years of ecommerce experience.
• 7 years of retail experience or industry related experience required.
• 2 years of leadership or project management.
• 2 or more years of ecommerce experience.
• Strong understanding of product content readiness, PDP requirements, and digital asset workflows.
• Experience managing high‑volume, detail‑oriented operational processes.
• Demonstrated ability to build and improve workflows, SOPs, and operational systems.
• Strong cross‑functional collaboration and communication skills.
• Highly organized with strong attention to detail and ability to manage competing priorities.

Responsibilities

• Own end‑to‑end product content readiness across assets, attributes, and product activation
• Lead content intake, prioritization, and readiness timelines aligned to product launches and key business moments
• Ensure accuracy and completeness of product content through QA processes, audits, and validation standards
• Establish and enforce content quality standards across PDPs, imagery, and product data
• Conduct final validation on key launches and high‑impact deliverables
• Build and standardize workflows, SOPs, and tools to support scalable content operations
• Lead cross‑functional workflows across Product, Creative, Photography, and Site Merchandising to ensure seamless handoffs
• Identify and implement process improvements to increase speed, accuracy, and efficiency of content delivery
• Oversee and prioritize day‑to‑day execution for Digital Content Coordinators and/or contract resources
• Step in to support execution during high‑volume periods and resolve blockers impacting product readiness
• Serve as primary point of contact for content readiness, escalations, and issue resolution across partners
• Act as the operational “friction absorber,” reducing executional burden on Site Merchandising and improving team efficiency

Skills

Leadership

Project management

Ecommerce

Content readiness

Cross-functional

Attention to detail

Digital asset workflows

PDP requirements

Process improvement

Education

Bachelor’s degree or equivalent years of ecommerce experience

Job description

Carhartt in Dearborn, MI is seeking a Supervisor, Digital Product Content Operations to lead the execution and optimization of digital product content workflows. This working supervisor balances hands-on work with team leadership to ensure product readiness and speed to market.

The role owns content intake, prioritization, and quality while scaling operations to support a growing digital business, reporting to the Manager – Site Merchandising and Digital Product Content.