Remote Deposit Operations Specialist

Thrivent Financial for Lutherans; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid time off

Job summary

Thrivent Bank is seeking a detail-oriented Deposit Operations Associate to support onboarding and servicing of deposit products. You will process account origination requests, maintenance tasks, and routine transactions, while following established controls and procedures.

In this full-time role, you’ll collaborate with customers and internal partners, learn banking systems, and contribute to risk mitigation and accuracy.

Qualifications

• High School diploma or equivalent.
• Strong written and verbal communication, interpersonal, and customer service skills.
• Strong organizational skills, attention to detail, and the ability to manage competing priorities while maintaining accuracy and quality.
• Ability to learn and apply banking procedures, operational processes, systems, and regulatory requirements.
• 0–2 years of related banking, financial services, operations, or customer service experience.

Responsibilities

• Support deposit product origination and servicing activities by accurately processing routine account requests, maintenance tasks, and operational transactions.
• Perform routine deposit operations functions, including ACH processing, wire transfers, Remote Deposit Capture (RDC), check processing, account maintenance, and related servicing activities while following established procedures and controls.
• Process routine exception items, including stop payments, non-post transactions, overdrafts, and other servicing requests, escalating complex or high-risk items as appropriate.
• Respond to customer and business partner inquiries by researching account information, providing timely updates, seeking assistance from experienced team members or leadership when needed.
• Complete account maintenance and servicing requests, including ownership and titling updates, product changes, CD renewals, fiduciary account updates, fulfillment activities, and preparation of required documentation.
• Assist with legal and regulatory servicing processes, including levies, subpoenas, garnishments, death claims, and related requests, following established procedures and guidance.
• Support fraud prevention and risk mitigation efforts by identifying unusual activity, documenting concerns, and escalating potential issues to the appropriate team members.
• Communicate professionally with customers, business partners, and internal teams while maintaining confidentiality, accuracy, and a commitment to quality service.
• Participate in training, cross-training, and team development activities to build knowledge of deposit products, operational processes, systems, and regulatory requirements.
• Contribute to team success by following established procedures, meeting service and quality expectations, supporting process improvements, and demonstrating accountability, collaboration, adaptability, and attention to detail.
• This role will interact with individual contributors within Thrivent Bank and the broader Thrivent organization and field organization, Thrivent Bank clients, and managers and/or directors within Thrivent Bank, as well as other financial institutions.
• Communicates operational questions, service issues, and process concerns to leadership to support timely resolution.
• Shares observations and suggestions for improving processes, service delivery, and operational efficiency while performing day-to-day responsibilities.

Skills

Communication skills

Attention to detail

Banking procedures knowledge

Learning ability

Customer service

Education

High School diploma

Job description

Thrivent Bank is seeking a detail-oriented Deposit Operations Associate to support onboarding and servicing of deposit products. You will process account origination requests, maintenance tasks, and routine transactions, while following established controls and procedures.

In this full-time role, you’ll collaborate with customers and internal partners, learn banking systems, and contribute to risk mitigation and accuracy.