Remote Delivery Driver Coordinator

Placements24; Willows (CA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote work

Career development

Flexible schedule

Performance incentives

Cutting-edge tools

Job summary

Placements24 seeks a proactive Remote Delivery Driver Coordinator to manage a distributed team of delivery drivers from a home-based office. You will coordinate daily routes, optimize schedules, and maintain strong communication with drivers and customers.

The ideal candidate has logistics or dispatch experience, excels with routing tools, and can operate autonomously in a remote environment. This role offers flexibility, growth, and exposure to cutting-edge logistics technology.

Qualifications

• Proven experience in dispatch or logistics coordinating with drivers.
• Experience working in a remote or hybrid environment.
• Proficiency with routing software and delivery management tools.
• Strong communication and problem-solving skills.

Responsibilities

• Coordinate and assign daily delivery routes for remote drivers.
• Use routing software to optimize schedules for cost and efficiency.
• Monitor progress and update customers and teams.
• Maintain driver schedules and working hours compliance.
• Support drivers during shifts and resolve issues.
• Ensure timely pickups and deliveries and handle delays.
• Record deliveries, driver performance, and customer feedback.
• Coordinate with logistics and operations for smooth workflow.
• Handle customer inquiries and provide resolutions.
• Conduct regular virtual check-ins with drivers.
• Ensure compliance with company policies and transport regulations.

Skills

Dispatch management

Logistics coordination

Remote communication

Delivery route optimization

Customer service

Multitasking

Independent work

Problem solving

Education

High school diploma

Tools

Delivery management software

Routing tools

Communication platforms

Job description

About the Role

Our client is seeking a proactive and organized Remote Delivery Driver Coordinator to manage their team of delivery drivers. This is a fully remote position, requiring you to work from a home-based office. You will be responsible for coordinating daily delivery schedules, managing driver assignments, ensuring efficient route planning, and maintaining communication with both drivers and customers. The ideal candidate will have a strong background in logistics or dispatch operations, excellent communication skills, and the ability to manage a distributed workforce effectively. You will play a key role in optimizing delivery performance, ensuring customer satisfaction, and upholding our client's commitment to timely and reliable service. This role demands self-discipline, strong organizational skills, and a deep understanding of the delivery and logistics landscape. You will be leveraging technology to streamline operations and enhance driver support.

Key Responsibilities

• Coordinate and assign daily delivery routes to a team of remote drivers.
• Utilize routing software to optimize delivery schedules for efficiency and cost-effectiveness.
• Monitor driver progress and communicate updates to customers and internal teams.
• Manage driver schedules, including adherence to working hours and break times.
• Provide support and assistance to drivers throughout their shifts, addressing any issues or concerns.
• Ensure timely pickup and delivery of goods, resolving any discrepancies or delays promptly.
• Maintain accurate records of deliveries, driver performance, and customer feedback.
• Liaise with the logistics and operations departments to ensure seamless workflow.
• Handle customer inquiries related to deliveries and provide resolution.
• Conduct regular virtual check-ins with drivers to foster engagement and address operational challenges.
• Ensure compliance with all company policies and relevant transportation regulations.

Requirements

• Proven experience in dispatch, logistics coordination, or a similar role managing drivers or delivery operations.
• Demonstrated experience working effectively in a remote or hybrid environment.
• Proficiency in using delivery management software, routing tools, and communication platforms.
• Strong understanding of logistics principles, route planning, and delivery optimization.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• High school diploma or equivalent; further education or certification in logistics is a plus.
• A reliable internet connection and a dedicated, quiet workspace are essential for this remote position.
• Ability to work independently and take initiative.
• Understanding of customer service best practices in a delivery context.

Benefits

• Competitive salary and performance incentives.
• Work from home, offering significant flexibility and work-life balance.
• Opportunity to be a key player in a growing delivery network.
• Access to cutting-edge logistics technology and tools.
• Supportive team culture focused on collaboration and driver success.
• Professional development opportunities to enhance skills in remote operations management.